This job offer is not available in your country.

Technical Support Lead - Voice & Unified Communications

Elite SearchWorkFromHome, Limpopo, South Africa

11 hours ago

Job description

Overview

Technical Support Lead – Voice & Unified Communications

Location : Johannesburg based (Work from home)

Industry : Global Telecoms Solutions & Services

Work Type : Full Remote | Must have a reliable WFH setup

Join a leading global telecoms company that’s redefining the digital communications space. As a Technical Support Lead, you’ll be the go-to expert for complex VoIP, SIP, and Unified Communications challenges. Work closely with global delivery and engineering teams, enjoy world-class mentorship, and collaborate across borders – all from the comfort of your home.

Responsibilities

Own escalations and advanced L2 / L3 support for SIP, SBCs, and Teams Direct Routing.
Dive deep into SIP traces, logs, and packet captures to resolve critical voice issues.
Configure and troubleshoot SBCs (AudioCodes, Ribbon, etc.) and Class 4 switching environments.
Collaborate with delivery engineers to support deployments, transitions, and optimizations.
Act as a trusted advisor to clients – both in reactive troubleshooting and proactive consultations.
Champion technical excellence by mentoring the support team and refining diagnostics processes.

Requirements

7+ years in VoIP, SIP, SBCs, and carrier-grade telecom environments.

Advanced understanding of SIP, RTP, NAT traversal, and media path diagnostics.

Strong hands-on experience with SBCs (AudioCodes, Ribbon, Oracle, etc.) and Microsoft Teams Direct Routing.

Exposure to Azure networking, virtualized voice infrastructure, and hybrid UC environments.

Strong command of tools like Wireshark, SIP logs, syslog, CLI.

Excellent English communication and documentation skills.

Added advantage

SSCA, AudioCodes / Ribbon, Microsoft (AZ-700, MS-721) certifications.

Experience with Kamailio, PCI-DSS compliant IVR integrations, or contact center platforms (e.g. Genesys, Five9).

Familiarity with PBX systems (Asterisk / FreePBX) and voice observability tools.

On offer

Collaborative, global team culture with engaging peer support across time zones.

Remote-first environment with Johannesburg roots – flexibility with structure.

Ongoing training and development with highly talented leadership that loves to share knowledge.

A chance to work on cutting-edge telecom platforms that impact global users.

Ready to lead from the front and troubleshoot what others can’t?

Apply now and bring your deep technical voice expertise to a role where your insights truly matter.

#J-18808-Ljbffr

Create a job alert for this search

Technical Lead • WorkFromHome, Limpopo, South Africa

Related jobs

Promoted

Technical Support Specialist

Optimal Growth TechnologiesWorkFromHome, Limpopo, South Africa

HR systems, including NetSuite, Basware, Kyriba, and Workday.This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service exper...Show moreLast updated: 21 days ago

Promoted

Customer Support Specialist

SimplePayWorkFromHome, Limpopo, South Africa

SimplePay’s purpose is to pick a fight against mediocrity.We must do our part to make people feel we care - because we do - a lot. Our mission is to make this world more human, and we’re looking for...Show moreLast updated: 4 days ago

Promoted

(French & English) Customer Support Consultant (South Africa, remote)

SupportYourAppWorkFromHome, Limpopo, South Africa

Remote

Passionate about the world of tech? Join our team as a.Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Respond and resolve cu...Show moreLast updated: 4 days ago

Promoted

Customer Engagement Lead - 15127

SomewhereWorkFromHome, Limpopo, South Africa

Customer Engagement Lead - 15127.Location : Remote (South Africa, Latin America, Philippines).Hours : ~30 hrs / week to start (remote), with flexibility for afternoon / evening ET; likely to scale to 40 ...Show moreLast updated: 18 days ago

Promoted
New!

Tech Support

Redial BPOWorkFromHome, Limpopo, South Africa

The product support technician provides the second level of technical support for customers.The technician assumes ownership of cases assigned by the support team supervisor or open tickets in the ...Show moreLast updated: 11 hours ago

Promoted

Support Engineer L2

Babble CloudWorkFromHome, Limpopo, South Africa

Join Our Dynamic Team as a 2nd Line Engineer.We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!.The Purpose of your role ...Show moreLast updated: 16 days ago

Promoted
New!

Communications Lead

Hashtag Nonprofit NPCWorkFromHome, Limpopo, South Africa

Communications Lead at Environmental Justice Fund (EJF).Environmental Justice Fund (EJF) is inviting applications for the role of Communications Lead. This is a full-time, remote-working position (b...Show moreLast updated: 22 hours ago

Promoted

Technical Support Advocate (Web App / SaaS)

BoldrimpactWorkFromHome, Limpopo, South Africa

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, uni...Show moreLast updated: 6 days ago

Promoted

Inbound Sales Specialist

Sagan RecruitmentWorkFromHome, Limpopo, South Africa

Inbound Sales & Support Specialist.We’re hiring dependable and personable Inbound Sales & Support Specialists to handle inbound calls and digital inquiries. This role is more than customer service, ...Show moreLast updated: 6 days ago

Promoted
New!

Senior Technical Sales Specialist (heavy lifting, abnormal loads, cranes, rigging throughout SA[...]

MECSWorkFromHome, Limpopo, South Africa

Currently looking for a driven Senior Technical Sales Specialist to help us grow our footprint in the heavy lifting and abnormal transport industry across Africa (SADC Region).Must have sold servic...Show moreLast updated: 22 hours ago

Promoted
New!

Customer Support Specialist - Remote

Mashreq BankWorkFromHome, Limpopo, South Africa

Remote

Are you passionate about delivering exceptional customer experiences and thrive in a remote work environment? The Elite Job is seeking a dedicated Customer Support Specialist to join our dynamic te...Show moreLast updated: 22 hours ago

Promoted

Adviser Growth Lead (Remote)

LifecheqWorkFromHome, Limpopo, South Africa

Remote

LifeCheq is transforming financial advice across emerging markets through our cutting-edge technology platform.As Africa's largest digital advice platform, we empower over 8,000 financial advisers ...Show moreLast updated: 21 days ago

Promoted
New!

Technical Support Engineer

NexlWorkFromHome, Limpopo, South Africa

Nexl is the fast-growing LegalTech startup on a mission to elevate the business of law.Our platform is purpose-built for law firms, and brings together CRM, collaboration, and client intelligence i...Show moreLast updated: 22 hours ago

Promoted
New!

1st Line Support Engineer

Payroll EasyWorkFromHome, Limpopo, South Africa

The 1st Line Support Engineer exists to provide efficient and timely technical support to internal users, ensuring minimal IT-related downtime and maximising employee productivity.This role acts as...Show moreLast updated: 22 hours ago

Promoted
New!

(French & English) Customer Support Consultant (South Africa, remote)

SupportYourApp Inc.WorkFromHome, Limpopo, South Africa

Remote

Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?. Unlock your potential by mastering new skills and achieving c...Show moreLast updated: 22 hours ago

Promoted

Learning and Development Team Lead (Contract, Remote)

INFUSEWorkFromHome, Limpopo, South Africa

Remote

Learning and Development Team Lead (Contract, Remote).As we scale, we’re looking for a strategic and growth-oriented Learning and Development Team Lead to join our fast-paced, tight-knit team of pa...Show moreLast updated: 8 days ago

Promoted
New!

Wallet Support Consultant (Shona)

MukuruWorkFromHome, Limpopo, South Africa

Welcome to the vibrant world of Wallet Support Consultants – where every interaction is a chance to make a difference! As the wizards of wallet assistance, you'll be diving into a realm of customer...Show moreLast updated: 11 hours ago

Promoted

Support Lead

Valenture InstituteWorkFromHome, Limpopo, South Africa

Summary of Job : The Support Lead is responsible for overseeing a team of Support Advisors, who are directly responsible for providing prompt, high-quality, and personalised support solutions to fam...Show moreLast updated: 20 days ago