People Effectiveness Partner

Mukuru is not just a fintech company — we’re a people-powered movement driving access, opportunity, and innovation across Africa and beyond. As we scale, we know that our greatest strength lies in our people. That’s why we’re looking for a strategic and dynamic People Effectiveness Partner to help shape the future of our workforce.

This is more than an HR role — it’s an opportunity to lead transformation. You’ll work at the heart of organisational effectiveness, helping design and deliver high-impact frameworks across talent, performance, organisational design, onboarding, change management, and leadership development. If you thrive on connecting data, people, and purpose, this is your next big move.

What You\'ll Be Doing

Organisational Effectiveness & Design

Partner with the Head of OE & Total Rewards to design future-fit models for high-performing teams

Develop and implement organisational structures that align with our strategy and culture

Lead change management initiatives that build resilience and enable smooth transformation across the business

Talent & Succession Management

Build and embed dynamic talent and succession strategies to futureproof leadership pipelines

Continuously review and improve the talent ecosystem to align with evolving business needs

Track impact through analytics and report on readiness, risk, and bench strength

Performance Management

Design performance management processes that are simple, human, and performance-enhancing

Monitor impact through data insights and stakeholder feedback

Coach managers and teams on performance conversations and accountability

Strategic Workforce Planning (SWP)

Lead the development of SWP frameworks to help the business anticipate and respond to future capability needs

Collaborate with People Partners and senior leaders to align workforce supply with demand

Use data and modelling to influence smart resourcing decisions

Leadership Development

Craft and launch leadership programmes that inspire, challenge, and grow our people leaders

Build a culture of continuous development through learning journeys and capability-building initiatives

Monitor leadership effectiveness and report on key success metrics

Onboarding & Offboarding Excellence

Design meaningful onboarding and offboarding experiences that strengthen employee connection and engagement

Use feedback loops to evolve these journeys and ensure a positive impression at every touchpoint

Support knowledge transfer and continuity across the employee lifecycle

Change Management & Communication

Build and deploy agile change management models that support people through transformation

Develop internal communication strategies that drive awareness and adoption

Evaluate the success of change efforts and recommend enhancements

Analytics & Reporting

Develop and maintain dashboards, reports, and success measures across all OE initiatives

Translate insights into strategic action and share findings with HC leadership

Leverage tools like Power BI and Excel to present data in visually compelling ways

Research & Innovation

Continuously scan the external environment for best practices and trends in organisational effectiveness

Benchmark Mukuru’s frameworks against industry standards and suggest innovative enhancements

Collaborate across teams to pilot and implement new approaches

What You’ll Bring

Qualifications

Grade 12 or equivalent (Essential)

Honours in Industrial Psychology or HCM (Essential)

Change management certification (Beneficial)

Registered Industrial Psychologist (HPCSA) (Essential)

Experience

5+ years in Organisation Development / Design in a corporate or consulting environment

Strong experience working across performance management, talent, and organisational change

Experience in designing and implementing leadership and workforce planning frameworks

Skills & Tools

Deep knowledge of organisational design, talent, and performance management frameworks

Advanced Excel and Power BI skills

PowerPoint wizardry with the ability to tell stories through data

Strong research and development capability

Project management skills with the ability to manage multiple workstreams

High emotional intelligence, collaboration, and stakeholder influence skills

Should you be appointed in a remote / work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB : ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

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