Night Manager
Red Carnation Hotels Ltd.Cape Town, Western Cape, South Africa30+ days ago
Job descriptionActively living our company mission and values and strivingto deliver on our promise of “No Request too Large; No Detail too Small” at alltimes Owning and practicing our “Top 12” Service Standards everyday in every interpersonal encounter whether with guests, colleagues orsuppliers Ensuring that you are familiar with, and adhere to, theHotel’s code of conduct as set out in the Employee handbook Creatively seeking opportunities to surprise and delightour guests by actively listening to them and building positive relationshipsand emotional connections Working together with your manager and team to be aseffective and productive as possible by accepting constructive feedback andembracing all training and development opportunities made available to you Being aware of the emergency evacuation, security and fireprocedures of the Hotel and to be constantly vigilant of the health, safety andsecurity aspects; and reporting any risks to the Health and Safety Chairpersonand / or Security Manager To actively seize opportunities to minimise our carbonfootprint by reducing wastage as much as possible without compromising on guestservice standards To be happy in your work environment, to make constructiveobservations to improve working conditions and maintain a culture of teamworkand guest orientated service To manage the Night Team in according with Red Carnation Hotel Management principles by : Ensuring constant floor presence during peak operationaltimes; interacting with both staff and guests in a constructive manner,fostering positive relationships; and by taking personal responsibility forevery guest and staff situation, seeing it through to its solution. Ensuring that all 1 : 1s and appraisals are completedtimeously in accordance with the Hotel Communication Planner with the aim ofnurturing a positive and honest relationship with employees with the goal ofachieving the highest performance of excellence out of your team and highlevels of staff retention. Being actively involved in the training and development ofeach team member by supporting their learning through on-the-job applicationand coaching, making them available for all appropriate training opportunitiesand holding the team member to account for the learning that they havesuccessfully assimilated. Applying the performance management and corrective actiontools in accordance with the Hotel’s Code of Conduct with the aim of exhaustingall opportunities to correct and support staff before utilising avenues foremployment termination. Ensuring that staff are rostered according to thepeaks and troughs of the business; ensuring that there is always sufficientlabour available to meet our high guest service standards while keeping labourcosts to a minimum; and ensuring that all staff are afforded time to takesufficient rest by scheduling off days and leave in a manner that allows forwork / life balance and high levels of morale and productivity; and ensuringthere is roster flexibility to adapt to unscheduled absences like sick leaveand family responsibility leave; and recording all attendance correctly andtimeously on Net TimeSheet. Recommending updates to hotel policies and procedures, inorder to maintain high standards and provide the best possible service toguests, and implement improvements where required. Taking ownership, responsibility and control of the entireHotel operation at night ensuring that all department complete their duties andmeet the night-time objectives Taking responsibility and control of all night-timeadministrative duties ensuring accuracy and precision in accordance with HotelSOP Taking responsibility for the safety and security of theHotel, its staff, guests and property by being visible and vigilant at alltimes Ensuring that the guests enjoy a welcoming and “Yes, I can”experience throughout their stay in line with day-time service standards Ensuring the Hotel day team are fully appraised of allrelevant matters through the timely distribution of comprehensive and accurateinformation.
Overview
Front Office - The Twelve Apostles Hotel
Job Purpose : To lead, manage and takeresponsibility for Hotel Operations at night.
Employee Value Proposition : This challengingposition offers routine and predictability where you will have the opportunityto exercise your assertiveness over a strong team; whilst operating within clearly defined standards and expectations; where your technical nightmanagement expertise can be recognised.
Organisational Positioning :
- Department : Rooms Division
- Reporting to : Hotel Operations Manager
- Location : The Twelve Apostles Hotel Premises
Behavioural Summary :
Theresponsibility of this position is managing specialized work efficiently, withconfidence and competence. The positionrequires above average attention to details, concern for the exact correctnessof work, and strong commitment to tasks completed on time. The person in this position will take workseriously, has a strong sense of duty, and is disciplined. A somewhat faster-than-average pace will bethe norm for this position. Detailed,specialized work is the major focus. Theperson in this position will require clearly defined work, responsibilities,and reporting relationships, ongoing and thorough training opportunities todevelop expertise and increase confidence, and frequently expressedappreciation of the person\'s competence, conscientiousness, and loyalty. The position will provide security in astable work environment, allowing the person to plan for, focus on and completetasks on hand. When changes in the nature of the work occur, the person in this position will need direction,training and support. The position willgenerally be task oriented, requiring someone with a conservative, careful, andcautious approach to work.
Key Performance Objectives :
To support and lead the Night team by :
NB : Preference will be given to employees from the designated groups with theprovisions of employment equity act, no. 55 of 1998, sisa internal recruitmentpolicy as well as units employment equity plans.
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Manager • Cape Town, Western Cape, South Africa
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