Automotive Aftersales Trainer â OEM â Gauteng, Midrand

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30+ days ago

Job description

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SUMMARY : Recruiter :

Select Motor Recruitment

Job Ref : JHB / DP

Date posted :

Wednesday, July 2, 2025

Location :

Midrand, South Africa

SUMMARY : Recruiter :

Purpose Of The Job :

Our client a leading OEM requires an Aftersales Trainer who will be responsible for the development, implementation, and delivery of specialized aftersales training programs to dealership personnel within the OEM dealership network. The trainer will focus on improving the technical, operational, and customer service skills of aftersales teams, ensuring adherence to the OEM's standards and protocols. The ultimate goal is to enhance service quality, ensure consistent brand experience, and optimize aftersales operations across the dealership network.

POSITION INFO :

Key Responsibilities :

Training Development & Delivery

Develop and deliver OEM-specific training programs focused on aftersales operations, including service processes, parts management, customer service, and warranty handling
Train dealership staff on new products, vehicle technologies, service techniques, and aftersales tools / systems (e.g., OEM diagnostic equipment, parts catalogue systems)
Provide hands-on and classroom training to technicians, service advisors, parts managers, and warranty administrators, ensuring technical competency and customer service excellence

OEM Compliance & Standards

Ensure all training programs meet OEM guidelines and industry standards

Conduct regular assessments and audits of dealership aftersales operations to ensure compliance with OEM quality standards

Act as the subject matter expert on all OEM aftersales processes and systems, ensuring consistent knowledge transfer to dealership teams

Performance Analysis & Continuous Improvement

Monitor and evaluate the effectiveness of training programs through feedback, performance metrics, and follow-up assessments

Identify areas for improvement and adjust training content and delivery methods as necessary

Support dealerships in troubleshooting technical or operational issues, providing coaching and recommendations for performance enhancement

Relationship Management

Build and maintain strong working relationships with key dealership personnel, including service managers, parts managers, and training coordinators

Collaborate with OEM regional managers and technical specialists to ensure alignment of training programs with evolving product offerings and market trends

Knowledge Sharing & Reporting

Stay updated on the latest product innovations, service trends, and industry best practices to ensure training content is current and relevant

Provide regular reports to senior management on training activities, participant progress, and overall training impact

Participate in global or regional training initiatives as part of the OEM’s continuous improvement program

Travel & On-Site Training

Travel to various dealerships, training centres, and workshops to deliver in-person training sessions and provide on-the-ground support

Flexibility to adapt to dealership schedules, including evening or weekend sessions when required

Requirements / Qualifications / Experience :

Qualification in a related field (or equivalent experience)

5+ years of experience in an automotive aftersales environment, with at least 2 years spent in an aftersales training role

In-depth knowledge of automotive systems, diagnostic tools, repair processes, parts management, and warranty procedures

Proven experience in training delivery and program development, preferably within an OEM environment

Strong communication, presentation, and interpersonal skills, with the ability to engage diverse teams and learners

Proficiency in Learning Management Systems (LMS), digital training tools, and dealership management systems (DMS)

Familiarity with adult learning principles and instructional design techniques

Experience with data analysis and reporting tools to assess training effectiveness

Willingness to travel frequently across regions as needed for onsite training

Motor Industry experience Essential!!

Valid driver’s license

Key Performance Indicators (KPIs) :

Training Effectiveness : Measured by post-training assessments, dealer feedback, and the application of learned skills

Dealer Satisfaction : Positive feedback from dealers regarding training content, delivery, and impact

Compliance Rate : Successful audits of dealership aftersales operations and adherence to OEM standards

Skills Transfer : Improvement in technician productivity, customer service scores, and warranty claim accuracy after training interventions

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.

Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than Friday 4 July 2025.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Advertising Services

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