Sales and Service Team Leader

Sales and Service Team Leader - Durbanville

Closing Date

29 September 2025

Job Family

Sales and Service

Manage Others (MO)

FAIS Affected

FAIS Affected - Yes

Job Purpose

To deliver outstanding sales performance; manage branch / market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch / market profitability.

Job Responsibilities

Nedbank Goals :

• Grow market share; ensure client acquisition, retention and cross-selling of bank products.
• Support the achievement of the business strategy, objectives and values.
• Achieve entrenched sales objectives and targets for branch / market.
• Manage all sales related leads efficiently and timeously.
• Ensure branch / market operational effectiveness through the uptime of all devices in Self-service, Phygital and Semi-assisted zones; the Automatic Teller Machines / Intelligent Depositors and the Self-Service Kiosks.
• Drive needs-based selling through the sales staff.
• Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
• Drive client acquisition and increase digital market activity across the community.
• Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
• Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
• Ensure engaged, cared-for and focused employees.

Client Engagement :

Lead :

Minimum Experience Level

3 - 4 years Sales and service banking experience.

Preferred Qualification

An approved FAIS qualification (i.e. Banking or Sales)

Essential Qualifications - NQF Level

Technical / Professional Knowledge

Please contact the Nedbank Recruiting Team at

#J-18808-Ljbffr