Technical Support

Overview

Technical Support Remote (South Africa / LATAM)

Full-time Remote MonFri 9 : 00 AM 5 : 00 PM ET

Salary : $1300 - $1500 / month (Based on Experience)

Join the Future of Beverage Tech!

Imagine pouring beverages in bars, restaurants, or cruise ships with our self-pour technology. Our system powers over 500 venues and 12,000 taps worldwide, changing how people enjoy beverages.

We are a growing tech movement and are looking for a Customer Support Technician (T1) who is passionate about tech, thrives under pressure, and delivers a world-class support experience from anywhere in the world.

What Youll Do

• Be the hero : serve as the go-to expert for customers, solving hardware and software issues in real time with empathy, speed, and precision.
• Keep systems flowing : troubleshoot self-pour systems remotely to ensure customer operations run smoothly.
• Think smart, move fast : diagnose problems, escalate when needed, and collaborate with engineers and the support team.
• Build knowledge : keep documentation and ticketing systems (like HubSpot) up to date and help customers help themselves with self-help tools.
• Train support, repeat : host virtual training, test hardware / software, and follow up on open issues.
• Be proactive : monitor system health, support rollouts, and resolve issues before they escalate.

What You Bring to the Table

Must-Haves

Bonus Points (or Will Train You!)

Schedule & Flexibility

Experience Snapshot

Why Youll Love It Here

If you’re ready to pour your energy into something exciting, apply now and let’s make tech history one tap at a time.

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary : 1300 - 1500

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