Home Delivery Coordinator - QSR Operations

Help shape and scale the future of delivery in a growing restaurant group

Delivery Operations & Customer Experience | Based in Midrand

About Our Client

Our client is a fast-growing national restaurant chain with a strong focus on customer service and digital transformation. Theyre committed to enhancing their delivery capabilities as a key revenue channel. The company values innovation and continuous improvement across all functions.

The Role : Home Delivery Coordinator

This role focuses on optimising delivery operations across the restaurant network. Youll coordinate drivers, platforms, and in-store execution while ensuring high service levels and operational efficiency.

Key Responsibilities

Monitor delivery performance metrics (e.g. delivery time, order accuracy)

Support store teams with training and process implementation

Resolve customer complaints related to delivery

Roll out new delivery technologies and third-party integrations

Identify trends and suggest improvements to increase delivery revenue

Liaise with operations to maintain service consistency

About You

2+ years in delivery operations, logistics, or QSR support

Strong analytical and reporting skills

Excellent communication and problem-solving abilities

Experience working with delivery platforms and store-level execution

Process-oriented and customer-focused