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Netsuite Technical Support

Optimal Growth TechnologiesJohannesburg, South Africa

30+ days ago

Job type

Remote

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Job description

Technical Support Specialist : Netsuite

Responsibilities : System Support :

Provide technical assistance and troubleshooting for various systems, including financial systems such as NetSuite, Workday and other systems ensuring uninterrupted operations for the business.

Process Optimization :

Collaborate with stakeholders, IT, and Vendor support to identify and implement technical solutions that improve efficiency.

Access Provisioning :

Work with application owners and management to follow the proper processes to grant user access.

Maintain documentation for Compliance leveraging ServiceNow.

Compliance & Reporting :

Assist with system audits.

Provide samples, reports and other documentation in a timely manner, as requested for audit.

Cross-Functional Collaboration :

Serve as the IT liaison for financial system upgrades and improvements, collaborating with cross-functional teams to implement solutions that align with business goals.

System Errors & Troubleshooting :

Monitor and support the performance of systems, resolving technical issues to ensure uninterrupted workflow for the business.

Audit & SOX Compliance Support :

Assist in system audits ensuring systems comply with SOX regulations and other internal controls.

General IT Support :

Provide ad-hoc support to the finance and HR departments, helping with system issues, system integrations, user training, and ongoing technical enhancements.

Qualifications :

Experience supporting financial and HRIS software applications, or similar systems.

Solid understanding of SOX compliance and experience working within regulated environments.

Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.

Proficiency in Excel and other data analysis tools for troubleshooting and reporting.

Skills :

Detail-oriented with a keen eye for accuracy.

Strong problem-solving skills and the ability to manage multiple priorities.

Excellent interpersonal skills for effective vendor and internal communication.

Adaptive and proactive in resolving issues and implementing process improvements

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Technical Support • Johannesburg, South Africa

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