Healthcare Client Support Specialist - EST Hours (Remote)

I STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. Our client is transforming the way nurses connect with healthcare facilities by offering an on-demand staffing platform — think “Uber, but for nurses.” We help healthcare facilities find qualified nurses to fill shifts quickly and efficiently, while empowering nurses to choose shifts that fit their schedule.

We’re looking for a dedicated, tech-savvy Client Support Specialist to join our remote team. You’ll be the first line of support when things don’t go as planned—helping nurses, facilities, and patients with time-sensitive issues during the off-hours.

PLEASE NOTE :

• Working Hours : This role requires you to work EST hours, Monday - Sunday (Rotational Shifts), including holidays (mandatory) .
• Work Environment : This is a fully remote working role.
• Internet Requirements :  A  fixed fibre line  with a minimum speed of  25 Mbps (upload & download)  and the ability to support a  wired Ethernet connection  is mandatory.  Applicants without a fixed fibre line cannot be considered.
• Power Backup :  A  reliable power backup solution  is required to manage  load shedding and power outages .  Applicants without a power backup cannot be considered.

What You'll Do :

Requirements

Bonus Points If You Have :

If you are not contacted within 14 working days, please consider your application unsuccessful.