Senior Operations Specialist, Marketplace

The Operations team at Bolt is fully responsible for strategy, marketplace health, and growth in South Africa. To help us scale even further, we’re looking for a data-driven and results-oriented Senior Operations Specialist – Marketplace with a strong execution mindset to drive operational excellence and shape the future of mobility in South Africa.

With over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

We’re on a mission to make cities for people, not cars, and we were hoping you could make it happen!

About the Role

As a Senior Operations Specialist – Marketplace , you will have a direct and tangible impact on how we manage and grow our ride-hailing platform in South Africa. If you’re ready to take full ownership of marketplace performance, influence rider and driver behaviour, and optimise supply-demand balance — this role is for you.

You’ll be leading local marketplace initiatives and working closely with HQ and cross-functional teams to make urban mobility more efficient, affordable, and accessible.

Your daily adventures will include :

• Own and manage marketplace performance across key metrics like ETA, Search Coverage, Surge, FO%, and Utilisation
• Ensure strong supply-demand balance across South Africa and non-LTO cities through pricing simulations, operational levers, and weekly business reviews
• Support category strategy by launching new verticals (e.g., Economy, Comfort, Premium) and optimising performance via pricing and user feedback
• Monitor and reduce offline trips and fraud through proactive driver interventions and data-led actions
• Track and manage incentive spend, ensuring alignment with return on investment and local growth goals
• Partner with local and HQ teams to improve marketplace efficiency using rider and driver insights, competitor analysis, and structured experimentation

About you

Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here

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