Student Success Manager | EdTech | Customer Service Specialist

Our client, FourthRev, a leader in digital education, is looking for a Student Success Manager to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey.

About the Role

As the Student Success Manager , you will be the primary point of contact for learners, guiding them through their journey from onboarding to course completion and beyond. You will :

• Organise and deliver 1 : 1 learner support sessions across multiple time zones.
• Facilitate group sessions, encouraging peer collaboration and engagement.
• Identify challenges learners may face and proactively provide solutions to ensure progression.
• Support seamless onboarding and help learners structure their study plans.
• Provide clear and effective communication through email, calls, and chat.
• Collaborate with course facilitators, mentors, and career coaches to support learner goals.
• Track learner progress and engagement, collecting feedback to enhance the learning experience.
• Work with internal teams to develop learner support strategies and improve processes.
• Provide ongoing alumni support after programme completion.

Requirements

We are looking for someone with :

Benefits

Why Join FourthRev?

FourthRev partners with globally recognised universities and technology companies to bridge the gap between education and industry. You will be part of a mission-driven organisation that prioritises learner success and career outcomes.