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Customer Service Representative

Scholtz Partners InternationalCape Town, Western Cape, South Africa

30+ days ago

Job description

Customer Service Representative - Cape Town, Western Cape

Scholtz Partners International is recruiting for a dedicated Customer Service Representative to join our client in the FMCG industry.

Position Details

Location : Cape Town, Western Cape
Salary : R16,500
Industry : FMCG - Wholesale Bakery / Catering Ingredients

Key Requirements :

Minimum 2 years experience in FMCG industry required

2 years experience in customer service or similar role

Excellent PC skills with ability to adapt to CRM tools

Systems knowledge (Pastel preferred)

Strong command of English language

Excellent verbal and written communication skills

Professional telephonic etiquette

Ability to work in fast-paced, high-pressure environment

Initiative and strong follow-through capabilities

Team player mentality

Hard working, organized with excellent work ethic

What You'll Do :

Handle customer inquiries and service requests

Manage client relationships in the food industry

Work with internal CRM systems and tools

Support bakeries, food manufacturers and retail clients

Process orders and manage customer accounts

Maintain high service standards in a demanding environment

This role offers the opportunity to work with established clients in the food and bakery industry while developing your customer service expertise in a dynamic FMCG environment.

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Customer Service Representative • Cape Town, Western Cape, South Africa

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