Job title : Customer Service Representative | MedTech | Cape Town
Job Location : Western Cape, Cape Town
Deadline : October 08, 2025
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Job Description
This position will report to the Customer Support Manager.Area of Responsibility
Processing of orders received through Orderwise, Surgicom and email within our Service Level Agreement of 24hours;Liaising with customers telephonically and on email;Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.;Releasing back orders, should it be requested;Sending invoices of consignment orders received to the customer and the Sales Consultant;Replace consignment stock used to customer;Action movement of stock when collection / delivery was arranged;Allocating stock for orders;Preparing pro-forma invoices;General administrative duties including regular filing;Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange;Following up on collections and delivery requests;Obtaining the necessary approval for credits to be passed;Credits and re invoices to be done on the same day;Booking out kits if required;Assisting with after hours emergency call if required;Removing consignment items invoiced from QWIX;Investigating errors on QWIX transfers done by Sales Consultants;Checking stock availability for Sales Consultants;Applying transfers on QWIX;Generating quotes for Midsouth;Invoicing Government orders and invoice according to tender pricing;Generating ROE list and submitting ROE’s monthly;Removing and Invoicing items from WIP;C6 Replenishment weekly.Requirements
Qualifications
Grade 12 (Matric) is a minimum requirement;A tertiary qualification would be a definite advantage.Experience required
Previous experience in Customer Support of at least 3 years is essential;Experience in a Medical Environment preferableStrong Communication Skills;Skills and Competencies
Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential;Proficiency in Syspro;Excellent communication skills (verbal and written) especially in English;Excellent organizational skills;Good telephone skills;Accuracy is essential;Team player;Ability to work under pressure and meet deadlines;People skills;Professionalism;Energetic, focuses and committed to get the job doneBenefits
50% medical aid and provident fund.Customer Service jobs