Guest Experience Manager - Luxury Game Lodge, Karoo

Guest Experience Manager Luxury Game Lodge, Karoo

Not for the Faint-Hearted

About Us

Set in one of the most spectacular natural settings in the country, we deliver an unforgettable safari experience that blends luxury, adventure, and world-class hospitality. Were not here to do "average" were here to wow guests from sunrise game drives to late-night stargazing dinners.

This role is not for the faint-hearted. If you thrive on energy, creativity, and making guests feel like the only people in the world, keep reading.

Position : Guest Experience Manager

Were looking for a high-energy, detail-obsessed, guest-focused professional with a strong Food & Beverage background. Youll be the heartbeat of our guest journey curating, coordinating, and elevating every moment from check-in to farewell.

What Youll Be Doing

• Oversee and enhance the entire guest experience across all touchpoints.
• Collaborate with F&B, housekeeping, activities, and front-of-house teams to ensure seamless service.
• Curate unique moments think surprise sundowners, personalised dining, and special-occasion magic.
• Train and inspire your team to deliver exceptional, intuitive hospitality.
• Handle guest feedback with grace, speed, and a solutions-focused mindset.
• Maintain standards of excellence in both service and presentation across the property.

What Success Looks Like

What You Bring

Why Join Us?

Please send us your CV

If you havent heard from us within two weeks, consider your application unsuccessful.