Senior Operations Manager

Job Description

Senior Operations Manager (Insurance)

The SOM will support the overall effective operational delivery of managing complex customer complaints, to meet internal and client-led demands by demonstrating strong leadership, operational and management capability.

Job Responsibilities

People Management

• Managing performance and achievement of Team Leader KPIs
• Articulate with clarity to the Team Leaders the business expectations and support them with the creation and execution of their operational plan
• Ensure daily huddles are prepared and held
• Leave / Absence Management ensuring required resourcing is available as per SLA
• Disciplinary & HR-related matters are attended to in line with company policy and protocols
• Create and drive team motivation
• Reward & Recognition is part of the operational rigor
• Incentive programmes are aspirational, structured, and well communicated to align with operational delivery
• Encourage cross-functional collaboration
• Drive a high-performance environment, ensuring client objectives are consistently achieved
• HW policies, procedures, and protocols are communicated and demonstrated within the operational environment
• Foster the HW culture aligned to a people-centric approach
• Recognize and address potential challenges that may hinder team performance or morale

Team / Leader Development

Operational Management (BAU)

Client Relationship Support

Change Management

Department Reporting

Job Requirements

Skills Required

Core Behavior

Huntswood’s employees are described as dependable, driven, and collaborative. The job holder should align to our 6 Fundamental Values :

It’s not just about what we do, but the way we do it. And it's our values that make us special.

NB : All appointments are subject to the positive outcome of pre-employment verification checks.

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