Senior Customer Integration & Support Engineer

Overview

Who we are :

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success.

The OTT Managed Services team in Randburg is responsible for development, system integration and system testing of the various software components that allow MultiChoice to offer its services to consumers. We are looking to hire for the role of Senior Customer Support and Integration Engineer .

Role

Senior Customer Support and Integration Engineer is customer facing, responsible for developing and delivering various software components, as well as providing customer support, operational support, and software maintenance for software components in production. You are expected to develop, deploy, and maintain software systems that automate the processing, compression, encryption and delivery of media to a variety of endpoints. You will work with a team of software developers to write and support the software systems that manage MultiChoice Group VOD content (e.g., DStv’s CatchUp, Showmax and BoxOffice) as well as encryption of OTT services. Your systems will read schedules, fetch original video / audio / subtitle / image files, compress into formats for different decoders and online apps, and encrypt with technologies from Irdeto’s conditional access systems, Google’s Widevine and other DRMs. You will manage playout, ensure timely delivery to decoders, push BoxOffice movies to the CDN, and provide decryption keys on demand. You will be on-call to ensure systems are always available for customers.

Responsibilities

• Develop, maintain, and optimize applications using Java .
• Understand and design logical data flows across multiple systems.
• Create clear flow diagrams to represent processes and decision-making steps.
• Deploy, configure, and test applications on Linux environments .
• Collaborate with cross-functional teams to ensure seamless integration.
• Troubleshoot performance and scalability issues.

Requirements

Nice to Have

Knowledge and qualifications

Technologies used

Attitude

What you can expect from us

We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer :

Equal Opportunity at Irdeto

Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger.

Welcome to Irdeto!

#J-18808-Ljbffr