Aftersales Consultant / Mini-Service Agent

Overview

Title : Aftersales Consultant / Mini-Service Agent

Department : Service

Position Reporting to : Aftersales Manager / Service Manager / Service Admin Manager / Customer Relationship Manager / General Manager

Key Relationships

Internally : Workshop Foreman / Controller & Admin Office / Capacity Planner / Service Manager / Parts Manager

Externally : All Customers & Sub-let Suppliers

Main Purpose of Position

To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals

Minimum Job Requirements

• Senior Certificate (Grade 12)
• Computer literate (Office Suite)
• Driver’s license
• Motor dealership industry (technical experience)
• Technical Qualification

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