PROGRAM MANAGERU.S. Customs and Border Protection • WorkFromHome, Western Cape, South Africa
PROGRAM MANAGER
U.S. Customs and Border Protection • WorkFromHome, Western Cape, South Africa
21 hours ago
Job descriptionYou must be a U.S. Citizen to apply for this position. Male applicants born after 12 / 31 / 1959 must be registered with Selective Service. Primary U.S. residency for at least three of the last five years (additional details below). All pre‑employment processes will be conducted in English. May be required to pass a background investigation. CBP follows the DHS Drug‑Free Workplace Plan for drug testing procedures. Adherence to government ethics standards, including outside employment or business activity approval. DHS uses E‑Verify to confirm eligibility of all newly hired employees to work in the United States. Financial Disclosure is required. Bargaining Unit : This position is not covered under the bargaining unit. 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as managing multi‑year programs for the construction, deployment, and maintenance of border infrastructure and technology. Using standard program management processes and tools to plan, schedule, track performance, and deliver within established budgets and timelines. Conducting advanced quantitative and qualitative analyses to develop performance metrics and process controls, and implementing improvements that reduce cycle time, enhance quality, and lower costs across program activities. Interpreting broad legislation, regulations, and policy to develop and implement program‑wide guidance, procedures, and strategies, including creating new or revised PMOD processes where existing guidelines are limited or require adaptation. Leading cross‑functional, complex projects that cut across organizational lines, preparing authoritative reports and briefings for senior leadership, and influencing stakeholders to adopt recommendations. Exercising budgetary oversight for program segments, including allocating and distributing funds, overseeing acquisition and configuration / change management activities. Resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Experience includes paid, unpaid, and volunteer work (e.g., Peace Corps, AmeriCorps). Must meet all qualification requirements, including education if applicable. Must meet all applicable time‑in‑grade requirements by 11 / 28 / 2025. Certain political appointees may require disclosure; Office of Personnel Management must authorize employment offers. Background investigation required, with detailed questions about felony convictions, drug use, controlled substances, and more. Residency requirement for all applicants not currently employed by CBP (minimum three of last five years U.S. residence). Exceptions may be requested under certain conditions. Probationary period : employees new to the federal government must serve a one‑year probationary period. CTAP / ICTAP eligibility : requires a minimum rating of 85 for this position if never worked for the federal government (evidence must be submitted). Managerial Probationary Period : You may be required to serve an 18‑month probationary period upon appointment. Leadership Training : All newly appointed second‑level Managers are required to complete mandatory training, scheduled within the first 90 days. The duration includes 4 weeks of in‑resident training in Harpers Ferry, WV. The training may be waived if previously completed. Reasonable Accommodation (RA) Requests : If you have a disability covered by the Rehabilitation Act of 1973 that would interfere with completing the USA Hire Competency Based Assessments, you may request a RA in your online application. Requests must be received prior to starting the assessments. You must complete all assessments within 48 hours of receiving the URL. Additional Hiring and Special Appointing Authorities : Veterans, military spouses, Peace Corps / VISTA volunteers, and people with disabilities may not have to compete with the public for federal jobs. Eligibility requires documentation prior to closing date.
Summary
Organizational Location : This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol Headquarters, Program Management Operations Directorate, Infrastructure, location is negotiable after selection. You must choose one of the following locations : Del Rio, TX; El Paso, TX; Laredo, TX; Rio Grande City, TX; Tucson, AZ; Washington, DC.
Duties
- Provide significant analysis for important Program Management Operations Division (PMOD) programs where communication gaps and degradation exist, compromising CBP's ability to perform operations and jeopardizing officer safety.
- Apply new hypotheses and concepts to improve the effectiveness and efficiency of operations to resolve complex policy questions.
- Support and significantly affect CBP organizational objectives.
- Plan, organize, coordinate, control, and evaluate border technology project activities including technology deployment.
- Direct activities or projects, which include project management, operational availability analysis, configuration and change management, and asset management.
- Oversee the overall planning, direction, and timely execution of major border technology repairs and projects required to develop and substantiate a business case for selected projects.
- Manage organizational changes, direct subordinate organizational units and multi-year work plans, approve allocation / distribution of funds, manage assets, and recommend process improvements to improve quality and reduce costs.
- Develop new / improved approaches, ensure program / process coverage by internal controls, streamline and coordinate program activities, and emphasize cost reduction and quality improvement.
Requirements
Qualifications
Additional Information
Customs & Border Protection (CBP) : Securing America's Borders. The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. We achieve these vital missions through a workforce spanning hundreds of occupations. Make an impact; join DHS. Discover a challenging and rewarding career with U.S. Customs and Border Protection (CBP), the sole organization responsible for securing the nation's borders.
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Program Manager • WorkFromHome, Western Cape, South Africa
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