ICT Manager

Job Description

Red Ember Recruitment is seeking to hire an ICT Manager for our client based in Goodwood.

Team Leadership And People Management (15%)

• Foster a culture of performance among direct reports through effective management practices, including recruitment, performance management, discipline, and development.
• Ensure ongoing staff training and information sharing.
• Ensure appropriate accountability regarding the responsibilities of Systems Support Technicians and Systems Administrators.
• Encourage responsibility and innovation by delegating and empowering team members effectively.
• Adhere to internal processes while effectively managing workloads and change.

Operations And ICT Infrastructure Management (20%)

Technical Expertise And Service Management (15%)

Administration (15%)

ICT Projects And Ticket Flow Reporting (10%)

Strategic ICT Management (10%)

Continuous Development (10%)

Policies And Procedures (5%)

Requirements

Requirements

Advanced Diploma / Degree IT, CS, or Information Systems. CompTIA A+, N+ and a Management related Diploma / Degree. 7 years plus (2-5 years IT management experience within an in-house helpdesk environment). ITIL (Information Technology Infrastructure Library) certifications or equivalent service methodology skill sets. Capability to align ICT strategies with business objectives and adapt to changing business needs. Understanding of network infrastructure and data centre management. Ability to lead and motivate IT teams, manage cross-departmental projects, and develop talent within the organisation. Valid South Africa ID.