ICT Manager (CPT / JHB Onsite)

ENVIRONMENT :

OVERSEE the maintenance of the internal IT infrastructure, across all regions in South Africa and Namibia of a dynamic provider of innovative Software & Systems Solutions as its next ICT Manager. You will lead and manage ICT projects, acting as a point of escalation for all critical ICT issues, consulting with external service providers and vendors offering software, infrastructure, hardware and security solutions. You will be responsible for identifying and introducing new technology solutions while also functioning as the main escalation point for queries concerning the function of current production systems. Finally, the ICT Manager is required to oversee and monitor internal ICT tickets and ensure adherence to SLA. The successful incumbent will require an Advanced Degree / Diploma in IT / CS, or Information Systems, CompTIA A+, N+ and a Management related Diploma / Degree & ITIL Certifications or equivalent service methodology with 7 years+ (2-5 years IT Management experience within an in-house Helpdesk environment).

DUTIES :

Team Leadership and People Management (15%) –

• Foster a culture of performance among direct reports through effective management practices including recruitment, performance management, discipline, and development.
• Ensure ongoing staff training and information sharing.
• Ensure presence of appropriate accountability regarding responsibilities of the Systems Support Technicians and Systems Administrator.
• Encourage a sense of responsibility and innovation among team members by delegating and empowering effectively.
• Adhere to internal processes while effectively managing workloads and changes.

Operations and ITC Infrastructure Management (20%) –

Technical expertise and Service Management (15%) –

Administration (15%) –

ICT Projects and Ticket Flow Reporting (10%) –

Strategic ICT Management (10%) –

Continuously Development (10%) –

Policies and Procedures (5%) –

REQUIREMENTS : Qualifications –

Experience / Skills –

ATTRIBUTES :

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.