At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.
Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!
Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a French-speaking call center agent you will be responsible for providing exceptional service and support to our French-speaking customers.
Responsibilities :
- Contacting potential customers via phone, email, or chat to introduce and explain our products or services.
- Understand customer needs and preferences to recommend tailored solutions.
- Provide accurate information and pricing to close sales and achieve sales targets.
- Maintain detailed records of customer interactions and sales activities.
- Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections.
- Collaborate with other team members to achieve team sales goals.
- Follow up with customers to ensure their satisfaction and build long-term relationships.
Requirements
Proven experience in outbound sales, telesales, or cold calling.Fully proficient in the required language.Strong communication and persuasion skills.Comfortable using CRM tools, dialers (like XCally), and sales tracking software.Quiet home-office setup with stable internet.Self-motivated and target-driven.Full-time, on-siteKPI-driven environment : call volumes, conversion rates, follow-ups.Work details :
Full-time, on-site in Cape TownKPI-driven environment : call volumes, conversion rates, follow-ups.Preferred Background :
Previous call center or BPO experience.Knowledge of online platforms, Gaming, fintech, or e-commerce is a plus.Sales training or certification is advantageous.Benefits
Interesting product.Salary and bonuses based on your performance.Learning opportunities.Career growth prospects.