In-country Operations Manager

Job Description

As In-Country Operations Manager, you will be accountable for shaping and implementing the strategic roadmap for our key strategic partnerships for JUMO by utilizing existing local market knowledge, operational execution, and building strong relationships internally and externally. You will report to the Regional Manager / / East Africa & Regional Manager / / Francophone Africa.

You will

• Operational targets : Support product performance objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; initiating productivity improvements, quality checks; resolving problems; identifying trends; determining system improvements; and implementing change.
• Relationship management : Sustain rapport with designated stakeholder groups by making regular visits; exploring specific needs; resolving challenges and anticipating new opportunities.
• Actively engaged : Pro-actively seek inputs and stimulate discussions with teams responsible for Portfolio Management, Product, Marketing, Customer Insights, Data Science, Finance, Capabilities, and Customer Operations to resolve potential problems and identify opportunities.
• Project management and coordination : Take personal accountability in proactively planning and executing new and existing projects and operational activities, including but not limited to operational compliance.
• Reporting : Provide real-time, robust, reliable, insightful business information.
• Ensuring a clear grasp on any regulatory changes within the ecosystem that will affect our operations in-country.

You will need

Bonus if you have

We ask a lot of each other at JUMO, but we give a lot too.

You will love

Remote First

You will be based in Uganda or Côte d'Ivoire or South Africa. We operate a remote-first working approach, where working remotely is our default way of working. We have co-working spaces available in Kampala & Cape Town for collaboration and connection and for the use of those who value and want to work out of an office. You have flexibility where to work from, as long as you have access to a reliable connection and are set up to work remotely.

Diversity and Inclusion

At JUMO, we believe that diversity strengthens our teams, and we strive in our recruitment process to create an environment where people from every background can collaborate and prosper and be themselves.

JUMO is an equal opportunities employer and welcomes applications from all qualified candidates.

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