Training Manager - Travel Process - US Graveyard Shift

Role :

End to End Training Ownership : Will be responsible with end to end activities including; hiring pre-process process nesting floor activities related to training

People Management : Should be able to identify EWS (Early Warning Signals) provide feedback create coaching environment for deputy manager trainers and trainees Key Accountability :

Training Performance : End to end responsibility of training deliverables like throughput certification early production performance etc.

Performance Management : Should have excellent knowledge of training deliverable metrics data analytics. Should be able to review training performance with Assistant Manager & Deputy Manager reporting to them and ensure action plan is created and followed to improve performance

Escalation Management : Should be able to manage all internal and external escalation.

Client Management : Should be able to manage client communication with clients which will include reports reviews audits etc.

Reporting : Ensure all training reports including internal stakeholder and clients should be shared on time accurately

Review : Should be able to create review decks present them and maintain action registry for closure of open items

Content Review Should be able to direct the team conduct accurate TNI (Training Need Identification) and make changes in training plan accordingly

Knowledge Management : Ensure floor agents go through timely monthly check floor refreshers etc.

Stakeholder Management : Should be able to manage internal communication with peers stakeholders

Coordination : Coordination within and outside team to ensure activities and run smoothly

Audits : Should be able to manage all internal and external audits

Knowledge / Qualification :

Under Graduate / Graduate

IATA / UFTA certification preferred

Special Role Requirement : Should be willing to work in 24

• 7 environment

Should be willing to work in non-weekend offs

Excellent working knowledge of all MS Office tools like Excel PPT etc.

LEAN / YB / GB certification preferred

Team & multi location handling experience preferred

Excellent written and verbal communications

Qualifications : Graduate

Work Experience : Travel Experience specifically Airline : 3 Years Non negotiable

OTA Experience : 1 Years Desirable

Training Experience : Should have sound understand of training function and should have spent 5 years in training department Mandate

Team Management : 3 Years Certification / Domain Certification (If Applicable) : Travel & Tourism

Additional Information :

US Night Shift-Graveyard shift

Remote Work : No

Employment Type : Full-time

Key Skills

Restaurant Experience,Labor Cost Analysis,Customer Service,Communication skills,Basic Math,Food Safety Experience,Management Experience,Shift Management,Employment & Labor Law,Leadership Experience,P&L Management,Supervising Experience

Experience : years

Vacancy : 1