Team Lead, Business Support

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. .#

• Job Description
• Key Responsibilities May Include :
• Oversee stock management activities, including Hire Stock, Raw Materials, and Trading Stock reconciliations, ensuring proper control and accurate allocation of funds for scrapped or obsolete assets.
• Analyze and manage regional cost center reports, metrics, and KPI benchmarking, identifying areas for improvement and presenting findings to Operations Management.
• Ensure accurate processing and reporting of regional accounts payable processes, vendor accounts, and municipal accounts, while managing Basware queries to avoid payment delays.
• Support facilities management in coordination with the HO Facilities Manager, overseeing building maintenance, security, waste removal, and adherence to supplier SLAs.
• Lead, motivate, and develop the administration team, conducting performance reviews, setting KPIs, and identifying training needs to ensure alignment with regional objectives.
• Act as a superuser for operational systems (Kronos, SAP, Business Warehouse) and support the implementation of new technologies (e.g., COLT2020) across the region.
• Oversee the administration and reporting of Quarterly Incentive Bonus payments, ensuring alignment with regional performance targets and financial controls.
• Manage general administrative activities such as petty cash control, service center archiving, SOP documentation, and supporting process improvement projects like Green Belt initiatives.
• Position Purpose
• This position drives control of all administrative processes related to the region’s operational business. It encompasses all metrics data, cost analyses, stock management, service centre stock flows – impacting customer accounts, production activities, third party payments - and general administration.The incumbent will be required to manage the Area Administrators and the Operations Administrators and establish processes to improve compliance, efficiencies and ensure standardized processes are followed with timeous and accurate processing. They will have oversight of the administrative work of indirect reports (Plant Staff) and will work closely with all Operations Service Centre management and personnel to create a culture of compliance.The Team Lead Administrator is accountable for overseeing the reporting on all expenditure for up to 40 plants – varies from R20-32 million per month.The individual will schedule regular visits to all service centres within the region to assess processes, resolve administrative challenges, review training requirements and assist Operations team with information requirements. In addition, they will liaise with the HO Facilities Manager to ensure that best practices are followed to meet the safety and employee well-being standards within the parameters of Facilities Management.
• Key Accountabilities
• Stock Management
• Oversee the management and control of Hire Stock, Raw Material and Trading Stock Reconciliations.
• Manage the removal of all scrapped or obsolete Hire Stock, Raw Material, Company Recorded assets, ad hoc assets, sale of Hire Stock to customers and disposal of waste and ensure that monies recovered are correctly allocated.
• Review Internal Audit Reports and in collaboration with ROMs implement corrective action to mitigate risks.
• Cost Centre Analysis & Plant Metrics
• Analysis and query resolution of each service centres’ costs within the region. Responsible for reviewing the cost reports for reasonability and for investigating anomalies and reporting on areas of concern.
• Apply process controls to manage Quarterly Incentive Bonus payments for Plant Staff.
• Analysis of service centre metrics within the region. Review service centre metrics and relate to other service centres for comparative purposes and identify areas for improvement.
• Investigate and report on concerns / problems to the relevant Regional Operations Manager.
• Report on Operational KPI’s to Operations Management and benchmark the results against “best in class” and company targets.
• Attend Operations Meetings and share information to drive efficiencies.
• Accounts Payable
• Responsible for managing the regional account payable processes including vendor accounts and municipal accounts.
• Co-ordinating all tasks related to Purchase Orders to maintain Plant efficiency.
• Ensure Basware queries are attended to avoid payment delays and implement effective processes to reduce the number of queries.
• Oversee all administrative processes related to Functional Outsourced activities including production payment calculations, daily production data capture, submitting monthly invoices, and purchase of consumables, tools etc. and the recharge thereof.
• Facilities Management
• Liaise with the HO Facilities Manager regarding the execution of building and equipment maintenance, security, catering and vending requirements, cleaning and waste removal services.
• Budget reports – provide commentary on Supplier SLA compliance, contracts, expenditures and purchases within the region.
• Managing Administration Team
• Management, motivation and development of staff.
• Conduct regular meetings to manage communication processes within team.
• Scheduling and prioritising staff activities to ensure quality standards and adherence to business requirements.
• Setting KPI’s in order to achieve regional objectives.
• Annual PDP process – conduct the bi-annual and year end personal performance process with all line staff as required by HR.
• Identify development and training needs as well as provide feedback on performance.
• Operations Systems
• Wage sign-off in Kronos as and when required in Plant Manager’s absence.
• SAP – Super user profile requiring knowledge of all operational transactions and various reports related to cost centres and stock.
• Business Warehouse – analysing reports and creating workbook queries to assist with cost and stock management.
• COLT2020 – support new implementations.
• General
• Administration and data gathering for Green Belt Projects / Process Improvement Projects.
• Oversee the management and control of Petty Cash for the region.
• Manage Service Centre archiving.
• Ensure all new processes are documented and SOPs are updated and maintained.
• Ensure all SOPs are uploaded to central Head Office drive.
• Co-ordinate training involving all Ops Admin-related activities for entire Ops Team.
• Manage staff adherence to Brambles Code of Conduct and Zero Harm Policy.
• Key Requirements
• Tertiary qualification – Preferably Degree in Business Administration or Cost Analysis or Supply Chain or Accounting.
• 5 years general administrative experience and experience in managing staff.
• Extensive experience in stock control and system processes in a fast moving, pressurised environment
• 3 years SAP knowledge and experience
• 5 years cost and data analysis experience
• Skills and Knowledge
• Microsoft Office, SAP, Kronos, BW, Siebel, Coupa, Basware, MPS, COLT2020 applications.
• Ability to simplify processes and systems#LI-CH1#
• Remote Type
• Hybrid Remote# #
• Skills to succeed in the role
• Adaptability, Cross-Functional Work, Data-Driven Decision Making, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Inspiring Others, Learn From Mistakes, Mentorship, Motivating Teams, Prioritization, Stakeholder Engagement, Strategic Thinking, Talent Development
• We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in

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