IT Support Specialist

Job title : IT Support Specialist

Job Location : Western Cape, Cape Town

Deadline : December 30, 2025

Overview

Job Description

Responsibilities

• Provides more advanced technical support either remotely or physically to help end-user resolve issues with computer hardware and software by responding to inquiries and requests.
• Troubleshoots, diagnoses, and addresses problems as well as identifies and implements appropriate IT solutions to enable proper functioning
• Area : IT Risk and Compliance
• Accountabilities for this role include basic systems analysis, interpreting and executing test plans and developing specifications.
• The incumbent is individually accountable for achieving results through own efforts.
• Assists solution construction including programming, systems testing and correction of programme models.
• Interprets and executes test plans, or assists in developing test plans in conjunction with Systems Analyst, Senior Analyst Programmer or Business Analyst.
• Develops technical specifications / program specifications and some systems documentation.
• Responsible for basic systems analyst functions.
• May assist with analysing system design requirements.
• Could advise Management on effective applications, covering areas such as maintenance, support, man-machine interface and data management requirements.
• Provides sizing and scoping for development work required
• May take the task lead with smaller work initiatives
• May coach and mentor junior / new staff.
• May work under supervision
• Morning system health checks and Dynatrace
• Lead system implementations and disaster recovery tests

Requirements

Skills

Competencies

Education

Closing Date

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