IT Support

Overview

Citra is a rapidly growing, vertically integrated construction, property development, design and engineering company based in Cape Town. Based on our patent-protected advanced building technology and far-reaching concepts for automation in the building industry, we are rapidly expanding our footprint into Europe and the US. The about 100 full-time employees are highly skilled and motivated professionals from diverse backgrounds, including architecture, engineering, property development, realty, construction management, and quantity surveying.

Role

Citra is looking for a highly motivated and customer-focused IT Support professional with 3+ years of experience providing technical assistance and resolving IT issues for end-users. Proven ability to troubleshoot hardware and software problems, maintain IT systems, and deliver excellent customer service. Seeking a challenging role at Citra where I can contribute to a positive and productive work environment.

Qualifications

Diploma in Information Technology, Computer Science, or a related field (preferred). Equivalent practical experience may be considered.

Experience

3+ years of experience in IT support, including :

• Providing first-level technical support to end-users via phone, email, and in person. Troubleshooting hardware and software issues for desktops, laptops, mobile devices, and printers. Installing, configuring, and maintaining operating systems and applications. Managing user accounts and permissions. Maintaining IT documentation and knowledge bases. Experience with ticketing systems and remote support tools. Experience with network troubleshooting (e.g., TCP / IP, DNS, DHCP).

Technical Skills

Soft Skills

Certifications (Preferred)

Additional Information

Citra has a strict in-office policy. Our amazing team is looking forward to working with you in person.

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