Credential Process Coordinator

Overview

At 2U we are all in on purpose. We are motivated by our mission to eliminate the back row in education and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, 2U powers more than 4000 online higher education offerings from free courses to full degrees. Together with more than 230 colleges, universities and corporate partners we are helping to unlock human potential.

What We’re Looking For :

The Credentialing Process Coordinator is responsible for overseeing and optimising the end-to-end credentialing process for University of Cape Town (UCT) programs. This role ensures accurate student data management, timely report delivery and effective resolution of credentialing issues to facilitate the smooth and efficient issuance of certificates. This role requires close collaboration with both internal 2U teams and external UCT stakeholders.

Responsibilities

• Credentialing Process Management : Oversee the complete credentialing process from student registration to certificate delivery, ensuring alignment between 2U and UCT systems.
• Data Management and Reporting : Manage and audit Beginning of Course (BoC) and End of Course (EoC) reports, ensuring data accuracy and timely delivery to UCT. Track and quantify credentialing issues, identifying root causes and implementing solutions.
• Student Verification Oversight : Monitor the student identity verification process using Jumio; address address verification issues and ensure compliance with verification protocols. Coordinate re-verification processes and troubleshoot verification failures.
• Red Flag Resolution : Manage and track red flags raised by UCT that may prevent certificate issuance. Develop and refine the red flag resolution process, ensuring timely resolution or enrollment adjustments.
• Communication and Collaboration : Act as a liaison between 2U teams (Central Operations, Student Success Advisors, Credential Management) and UCT teams. Communicate effectively to address issues, clarify processes and align expectations.
• Process Improvement : Identify areas for process improvement within the credentialing workflow, streamline procedures and develop documentation / training materials.
• Documentation and Tracking : Maintain and update credentialing process documentation including process guides and resolution workbooks. Ensure accurate tracking of issues and resolutions.

Qualifications / Required Attributes

Working Conditions

Student Engagement Coordinators may be required to work on weekends depending on business needs.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners with access to world-class online higher education, then join us and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work / life balance.

2U Diversity and Inclusion

2U is committed to building and sustaining a culture of belonging, respect and inclusion. We strive to offer a workplace where every employee feels empowered by what makes us different as well as by how we are alike. We are an equal opportunity employer and do not discriminate based on race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veteran status, or any other protected status.

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please contact us.

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