Junior IT Technician (Hospitality)

Start Your IT Career in a Dynamic Hospitality Environment

IT Support | On-site in Camps Bay | Tourism & Hospitality Sector

About Our Client

My client is a leading tourism and hospitality group in South Africa, known for delivering premium guest experiences and maintaining impeccable service standards. With a strong focus on employee development, they offer structured career growth and a culture of excellence where passionate individuals thrive.

Based in scenic Camps Bay, the group's technology team plays a vital role in supporting multiple properties and services. This is a hands-on opportunity to work in a fast-paced, high-impact environment where your contributions make a visible difference.

The Role : Junior IT Technician

As a Junior IT Technician, you'll provide day-to-day technical support to internal users across multiple systems and platforms. This includes troubleshooting hardware and software issues, maintaining system performance, and delivering responsive, courteous support to staff, guests, and tenants. This role is fully on-site, with no hybrid or remote options, and requires a proactive mindset, sound technical foundation, and strong attention to detail.

Key Responsibilities

Respond to and resolve Tier 1 helpdesk support tickets across hardware and software

Set up, configure, and deploy workstations and peripheral devices

Provide support for Windows, macOS, MS Office, and Microsoft 365

Complete and file administrative tasks, checklists, and asset register updates

Assist with server checks and basic Active Directory troubleshooting

Support networking tasks, including cable installations and endpoint support

Coordinate with third-party vendors for repairs, quotes, and deliveries

Troubleshoot printers, POS systems (Simphony), CCTV, access control, and audio / visual equipment

Monitor backup systems and assist with recovery testing

Provide on-site event tech support and ensure uptime for AV and communications equipment

Assist with mobile phone setup and software configuration

Ensure regular communication of passwords and security updates to staff

About You

Grade 12 (Matric) is essential

13 years of IT support experience in a fast-paced environment

Microsoft Certification or equivalent is preferred

Familiar with Microsoft 365 Cloud and general networking concepts

Drivers licence required

Previous experience in the hospitality or tourism sectors is an advantage

Comfortable with Windows and macOS operating systems

Strong interpersonal and communication skills

Organised, service-focused, and eager to learn

Available for occasional after-hours support as needed

This role is ideal for a junior technician ready to grow their skills in a structured, supportive, and exciting hospitality tech environment. If you're enthusiastic about solving problems and gaining hands-on experience, apply now to join a high-performing team.