Payment Operations Specialist (USA)

Description

We help people with versatile backgrounds learn a new profession online and build a sustainable career in IT. Our bootcamp graduates have landed dream jobs at places like Tesla, Accenture, Nielsen, and Microsoft. More than 5,000 students have already chosen TripleTen and we need your unique expertise to keep our company both competitive and innovative.

Please note that after applying for this position, you will be required to record a short video interview. You will receive the email invitation shortly thereafter. Thank you for your understanding!

What you will do

The Payment Operations Team is dedicated to ensuring seamless administrative and operational support for students throughout their educational journey. This team works across multiple functions including management of students’ documents, accounting, payment and refund processing, loan approvals, data analysis, and reporting. They play a crucial role in facilitating smooth operations between students, other TripleTen teammates, finance and analytics, ensuring that every student's experience is well-coordinated and efficient.

• Manage payments by verifying student details, approving loans, setting up payment schedules, and ensuring accurate accounting with our partners.
• Enter and validate all student payments in TripleTen’s data warehouse, reconciling payments and monitoring new enrollments to ensure accurate records.
• Oversee the loan approval process, including monitoring student progress, verifying loan eligibility, and coordinating with other teams to collect the necessary information.
• Process essential student documents, such as enrollment agreements, transcripts of study, and suspension and termination notices.
• Provide internal support for other TripleTen teams to respond to student-related requests and resolve issues related to payments and payment options, refunds, and student documentation.
• Address various payment operations cases, including sending payment links, adjusting schedules, facilitating program transfers, and resolving technical issues.
• Communicate with students about refunds, calculate refund amounts, and ensure all refunds are issued promptly and accurately.
• Monitor students’ recurring payment plans to ensure they remain up to date, and take necessary actions for any students who fall behind or stop paying.

Disclaimer : This overview reflects all streams managed by the Payment Operations Team. As a Payments Operations Specialist, you will be responsible for one specific area within these functions.

Requirements

Hard Skills

Soft Skills

What we can offer you

Disclosures

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