Food and Beverage Supervisor
Job Summary :
To supervise and control the Food and Beverage allocated areas and its staff members and to ensure that all duties are performed correctly and in a timely manner in accordance with the set standard of The Oyster Box with the intention of ensuring that the highest standard of performance and service is achieved by all Ocean Terrace staff. Also responsible to operate within the policies and procedures as set out in the operating manual.
Minimum Requirements
- Hotel school qualification and equivalent preferred
- 2 years experience in a similar position within a 4 or 5-star establishment
- Previous experience in food and beverage operations with a good understanding of culinary arts, food trends and beverage service
- Supervisory or managerial experience in a similar role is typically required
- Knowledge of Micros point of sale system
- Proficiency in Microsoft Office
Key Attributes
Ability to effectively listen and verbally communicate in English with all levels of staff, management and guestsAbility to make decisions and work independentlyExcellent organisational skillsExcellent leadership abilityKey Responsibilities
Guest Satisfaction
Aggregate scores from guest surveys or reviews related to food and beverage services; measure satisfaction with the fine dining experience if applicableRevenue and Profitability
Track the monthly growth in food and beverage revenueEvaluate the profitability of the food and beverage department aiming for high marginsMenu Excellence
Introduce and measure the success of innovative and unique menu itemsMonitor sales and profitability of high‑end and specialty beveragesService Quality
Evaluate the efficiency of service in turning over tables without compromising qualityMaintain an optimal ratio to ensure attentive serviceEvent and Banqueting Management
Evaluate the success of special events and banquets in terms of revenue and guest satisfactionMeasure the efficiency of event planning and executionWaste Reduction and Sustainability
Set and monitor targets for reducing food and beverage wastageImplement and assess sustainability practices in food and beverage operationsUpselling and Cross‑Selling
Measure the success of upselling strategies to enhance guest spendingEvaluate the success of cross‑selling initiatives across different F&B offeringsStaff Training and Development
Invest in continuous training to maintain high service standardsTrack staff certifications in areas such as wine knowledge or culinary expertiseMystery Shopper Scores
Use independent evaluations to measure adherence to service and quality standardsAwards and Recognition
Aim for and measure the attainment of prestigious awards in the hospitality industryAcknowledge and track staff members receiving accolades and recognitionInventory Management
Evaluate how quickly inventory is used and replacedEfforts to minimize food and beverage wastageStaff Productivity
Assess the efficiency of staff utilisation in relation to business demandMonitor the training hours provided to staff for continuous improvementCompliance and Quality
Ensure compliance with health and safety regulationsMonitor adherence to quality standards in food and beverage preparation and serviceWine and Beverage Program
Curate an impressive wine and beverage program to complement the culinary offeringsTrain staff on wine pairing and maintain a well‑stocked barContinuous Improvement
Identify areas of improvement and implement initiatives to enhance overall efficiency and guest satisfactionStay updated on industry trends and incorporate best practices into operationEmployment Equity
The Oyster Box Hotel is committed to achieving an inclusive and diverse workforce that reflects the demographics of South Africa with our Employment Equity objectives. Preference will be given to candidates from designated groups as defined by the South African Employment Equity Act.
To apply, please forward your CV together with an internal job application to the P&C Office or email : .
Employment Type : Full‑Time
Vacancy : 1
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