Workshop Foreman - Trucks - Worcester

Our truck workshop in Worcester currently holds a vacancy for a Supervisor : Foreman.

This position will be suited to an experienced person who can ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains consistently high customer satisfaction.

To provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers.

Specific Role Responsibilities Specifications for these positions will be discussed if a candidate is invited for an interview.

The responsibilities of a Foreman include the following tasks :

• Recruits hire and motivate qualified service technicians.
• Assists technicians in developing their skills.
• Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensures that all repairs are assigned to technicians in an equal and fair manner.
• Provides technical support for technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
• Ensures the proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Fills in for service advisor and dispatcher when necessary.
• Attends manager's meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains a safe work environment.
• Maintains professional appearance.
• Other tasks as assigned.

Qualifications and Experience Minimum Qualifications and Experience needed :

Skills and Personal Attributes

o Have sound communication skills in English and language commonly spoken in the area (speak & write).

o Interpersonal competence; effective at working with people, building team spirit, reconciling conflict, listening, and supporting others.

o Professional and technical expertise in vehicle service and repair maintenance.

o Problem-solving and motor vehicle fault-finding skills.

o Planning and organising

o Supervising and leading; providing team members with clear direction, motivating and empowering others, providing people with development opportunities, and setting appropriate standards of behaviour.

o Delivering results and meeting customer expectations.

o Following instructions and processes; appropriately follows instructions from others without unnecessarily challenging authority; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal and technical obligations and safety requirements of the role.

o Coping with pressure and setbacks.

o A team player

o Decision-making and action orientated.

o A developing understanding of the commercial factors of managing a successful business operation.

o Valuing Diversity

Personal Attributes

o Initiative

o Perseverance

o Adaptability

o Someone who values and builds relationships.

o Alignment with the brand.

o Positive thinking

Policy