Talent.com
Quality Assurance Specialist

Quality Assurance Specialist

Smart PAWorkFromHome, South Africa
25 days ago
Job description

Quality Assurance Specialist

Permanent employee, Full-time

  • South Africa - REMOTE
  • 200,000 - 450,000 R per year

Overview

At SmartPA, we transform support by redefining administrative and PA services through innovative thinking, technology and excellence. We are trusted by global leaders and are building a vibrant, client-focused culture where no two days are the same. This is an opportunity to join a fast-growing team on the journey to becoming the most optimised administrative organisation in the world.

Key Responsibilities and Skills

What You’ll Do

The Centre of Excellence (COE) drives strategy and delivers high-impact, tailored support to a key client account daily. Your day-to-day responsibilities will include :

  • Perform detailed audits of internal work, checking for accuracy, completeness, and adherence to service standards.
  • Act as a critical eye for detail, spotting inconsistencies and logging errors or concerns systematically.
  • Maintain and update detailed QA logs to track performance and recurring issues.
  • Provide constructive feedback to teams or managers and highlight coaching needs.
  • Collaborate with People & Ops and Account Management to share quality insights and root cause analysis.
  • Analyse audit data to identify patterns, inform learning needs, and contribute to service optimisation.
  • Support the evolution of QA frameworks and define / refine audit standards.
  • Contribute quality insights into service or product lifecycle discussions, highlighting where workflows or deliverables can evolve.
  • About You

    Experience and Qualifications

    We’re looking for someone who :

  • Thrives in a dynamic, entrepreneurial environment where no two days are the same.
  • Is passionate about redefining what it means to deliver world-class PA and admin support.
  • Can manage their own time and workload effectively, delivering results with confidence.
  • Brings enthusiasm, creativity, and positivity to their work.
  • Enjoys contributing ideas to improve processes and drive business growth.
  • Experience

    What You’ll Need

    Your experience is key, but your attitude is what sets you apart.

    Essential :

  • Prior experience in QA, auditing, or internal service evaluation roles.
  • Exceptional attention to detail and a methodical, observant approach.
  • Strong written skills for reporting and documenting findings.
  • Comfortable delivering constructive feedback and influencing internal improvements.
  • Proficient with QA or tracking tools (e.g., Excel, internal QA software).
  • Curious and solutions-driven, always looking to refine how services are delivered.
  • Desirable :

  • Familiarity with Google Suite, CRM platforms and booking systems.
  • Experience in process improvement and creating efficiencies.
  • Work Remotely

    Yes

    Salary

    200,000 - 400,000 R (based on experience)

    Schedule

    Important Details

  • Schedule : Monday–Friday, aligned with UK time zones (including daylight savings).
  • Location : Fully remote, with a reliable fibre internet connection. Future office-based work may be required in Johannesburg, Cape Town or Durban.
  • Public Holidays : Work according to the UK calendar.
  • Job Type

    Full-time, Permanent

    What’s in It for You?

    What’s in It for You?

    SmartPA rewards talent and supports growth. Benefits include :

  • Competitive Salaries
  • Yearly Bonuses based on company, department, and individual performance.
  • Remote work
  • Flexitime Initiative : Work when you’re most productive (core hours : 10 : 00–16 : 30).
  • 33 Days Holiday
  • Growth Opportunities : Develop your skills and advance your career with a company reshaping the industry.
  • Ready to Make Your Mark?

    If you’re excited to impact the future of administration, apply to join a team where your work matters.

    About us

    SmartPA provides administrative and back-office support services to organisations globally. We aim to demonstrate the value of EA and secretarial services as a core business function and offer flexible opportunities, including partnerships where appropriate. Apply for this job.

    #J-18808-Ljbffr

    Create a job alert for this search

    Assurance Specialist • WorkFromHome, South Africa

    Related jobs
    • Promoted
    Product Specialist

    Product Specialist

    Dananda TalentKempton Park, South Africa
    Existing products config management to latest spec PBS.NCRs, ECR, TB, WI, BOM updates - Coordinating of this.Coordinate or assist with testing of FW ATPs (Alpha / Beta). Coordinate or assist with te...Show moreLast updated: 14 days ago
    • Promoted
    Technical Quality Assurance Specialist

    Technical Quality Assurance Specialist

    HyperionDev CorpWorkFromHome, Gauteng, South Africa
    HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial C...Show moreLast updated: 13 days ago
    • Promoted
    Quality Assurance

    Quality Assurance

    SutherlandJohannesburg, Gauteng, South Africa
    Monitoring & Evaluation : Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Consistently monitor inbound and outbound customer serv...Show moreLast updated: 26 days ago
    • Promoted
    Consultant Quality Assurance

    Consultant Quality Assurance

    Old MutualJohannesburg, ZA
    Job title : Consultant Quality Assurance.Job Location : Gauteng, Johannesburg.Urgently require the skills of a Quality Assurance Consultant(Short Term Insurance). Must have previous work experience ...Show moreLast updated: 30+ days ago
    • Promoted
    Software quality assurance analyst

    Software quality assurance analyst

    Network RecruitmentJohannesburg, South Africa
    Our client is a fast-growing technology firm focused on building scalable, user-centric platforms.Theyre looking for a Software Quality Analyst to ensure the reliability, performance, and usability...Show moreLast updated: 4 days ago
    • Promoted
    Quality Assurance Specialist

    Quality Assurance Specialist

    AlexforbesWorkFromHome, Gauteng, South Africa
    The purpose of the Quality Assurance (QA) Specialist is to enhance the overall customer experience by monitoring and assessing a variety of customer interactions—across voice calls, emails, face-to...Show moreLast updated: 7 days ago
    • Promoted
    Quality Specialist

    Quality Specialist

    NovartisMidrand, Gauteng, South Africa
    Provide quality assurance expertise guidance and support to operational activities to ensure compliance with applicable regulatory requirements and Novartis procedures and quality standards.Batch r...Show moreLast updated: 30+ days ago
    • Promoted
    Commercial Quality Specialist

    Commercial Quality Specialist

    AbbVie IncMidrand, Gauteng, South Africa
    AbbVie\'s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable ...Show moreLast updated: 30+ days ago
    • Promoted
    Test Analyst

    Test Analyst

    Data CentrixPretoria, South Africa
    The successful candidate must have experience in the following areas, as the role involves delivering end-to-end testing services across Functional, Regression, Integration, Automation, and User Ac...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Quality Assurance Specialist

    Technical Quality Assurance Specialist

    Longdue GamesWorkFromHome, Gauteng, South Africa
    Longdue is an independent narrative game studio incubated within HyperionDev.We create psychologically rich, story-first RPGs that challenge players to think, feel, and reflect.Our debut title, Hop...Show moreLast updated: 10 days ago
    • Promoted
    Quality Assurance Specialist

    Quality Assurance Specialist

    Smart PAWorkFromHome, Gauteng, South Africa
    Permanent employee, Full-time • South Africa - REMOTE • 200,000 - 450,000 R per year.At SmartPA, we transform support by redefining administrative and PA services through innovative thinking, techn...Show moreLast updated: 25 days ago
    • Promoted
    Technical Quality Assurance Specialist

    Technical Quality Assurance Specialist

    HyperionDevWorkFromHome, Gauteng, South Africa
    Join to apply for the Technical Quality Assurance Specialist role at HyperionDev.HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of...Show moreLast updated: 10 days ago
    • Promoted
    Quality Assurance Specialist - South Africa

    Quality Assurance Specialist - South Africa

    Smart PAWorkFromHome, Gauteng, South Africa
    Quality Assurance Specialist - South Africa.Quality Assurance Specialist - South Africa.Permanent employee,Full-time • South Africa - REMOTE. At SmartPA, we don’t just provide support – we transform ...Show moreLast updated: 30+ days ago
    • Promoted
    Risk Assurance Specialist

    Risk Assurance Specialist

    Santam InsuranceJohannesburg, Gauteng, South Africa
    Now more than ever it’s important to be cybersafe.See Santam’s tips to help you stay safe online.Santam Broker Solutions has a position available for a Risk Assurance Specialist who will be based a...Show moreLast updated: 30+ days ago
    • Promoted
    Quality & Compliance Specialist

    Quality & Compliance Specialist

    A 1 LJohannesburg, Gauteng, South Africa
    Our client in the telecom sector is seeking a Quality & Compliance Specialist on a contract duration of 6 to 12 months.We are seeking a detail-oriented Quality & Compliance Specialist to oversee da...Show moreLast updated: 1 day ago
    • Promoted
    Quality Assurance Technologist

    Quality Assurance Technologist

    AF ConsultingMidrand, South Africa
    Role : Quality Assurance Technologist.Salary : Market Related Salary.In this role, you will be at the heart of ensuring quality and compliance every step of the way. Youll maintain document control ...Show moreLast updated: 30+ days ago
    • Promoted
    Quality & Compliance Specialist 

    Quality & Compliance Specialist 

    A 1L Realization (Pty) LtdJohannesburg, South Africa
    Required Skills & Experience : .Strong understanding of data migration lifecycle, including extraction, transformation, validation, and cutover. Experience with data profiling tools (e.Informatica...Show moreLast updated: 22 days ago
    • Promoted
    Quality Assurance (QA) Engineer

    Quality Assurance (QA) Engineer

    WatersEdge SolutionsJohannesburg, South Africa
    Join a fast-growing SaaS company revolutionising incentive management technology in the FinTech space.We’re looking for a sharp, hands-on QA Engineer to ensure quality and confidence across every s...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager Quality Assurance - Software Platforms

    Senior Manager Quality Assurance - Software Platforms

    People SourceJohannesburg, South Africa
    The Senior Manager : Quality Assurance will be responsible for defining and driving the quality strategy across enterprise-grade software platforms, ensuring the delivery of robust, high-performing,...Show moreLast updated: 1 day ago
    • Promoted
    Quality Assurance (QA) Specialist – Future Talent Pool

    Quality Assurance (QA) Specialist – Future Talent Pool

    Blue Bean SoftwareCenturion, Gauteng, South Africa
    At Blue Bean Software, we’re not just building software—we’re shaping the future.As a leading custom software and product development company, we partner with both large enterprises and dynamic sta...Show moreLast updated: 30+ days ago