Inbound Travel Consultant / Reservationist

Duties :

Client Interaction : Handling initial inquiries, understanding client needs and preferences, and providing expert travel advice.

Itinerary Planning : Designing customized travel itineraries, including flights, accommodations, transportation, and activities, often within the region

Booking and Reservations : Making travel and accommodation reservations using various booking systems and software.

Customer Service : Providing exceptional customer service throughout the entire travel process, addressing any issues or concerns, and ensuring client satisfaction.

Sales and Promotion : Promoting travel products, services and packages, including upselling travel insurance and other relevant offerings.

Relationship Management : Building and maintaining strong relationships with clients, suppliers, and partners.

Financial Management : Handling payments, deposits, and maintaining accurate client and financial records.

Problem Solving : Addressing any travel-related issues or emergencies that may arise during the client's trip.

Administrative Tasks : Maintaining client information, preparing reports, and staying up-to-date on travel industry trends and best practices.

Requirements : Grade 12

A formal travel & tourism qualification

A minimum of 3 years experience as a travel consultant within the luxury travel sector

Proven experience designing and selling bespoke travel programs across the region

Excellent communication and organisational skills, including multitasking under pressure

Strong computer literacy, including Excel, Word, and Outlook

Comprehensive knowledge of Southern Africas most exclusive lodges, regional logistics, and high-end guest expectations

A meticulous eye for detail, with the ability to manage complex itineraries independently and under pressure

Flexibility and availability to support the team during peak periods

Familiarity with industry systems like Tourplan and WETU (advantageous)

A genuine passion for wildlife, conservation, and creating meaningful experiences

Willingness to participate in site inspections, supplier trainings, and fam trips

A customer-focused approach and the ability to meet tight deadlines