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Service Manager
ThornybushHoedspruit, South Africa30+ days ago
Job descriptionGrade 12 | Matric Relevant Diploma or Degree to your advantage No less than 3 years’ experience in leading a Service Team No less than 5 years’ experience working in a high-end safari environment Valid Drivers License Clear Criminal Record Excellent command of the English language (a second language would be to your advantage) Computer literate (Microsoft & Google Suite) Experience in Nebula PMS, Nebula POS & Travelyst, or any property management software Food and Beverage knowledge A good understanding of wine Proven track record of successfully leading a large team (leading, motivating, coaching etc.) Proven track record of achieving results | goals Contract type : Permanent Site : Thornybush Private Nature Reserve Work cycle : 6 weeks on : 2 weeks off Benefits : Accommodation, Meals (on duty) and Uniform Remuneration : Cash + 7,5% contribution to Provident Fund + 50% contribution to Medical Aid
Overview
The Service Manager is responsible for managing our Service Team (Bar and Butlers) and giving our guests a world-class experience. Your purpose is to ensure that we are prepared for service and exceeding the expectations of our guests.
Responsibilities
- Ensuring the overall standards required for Bar and Service are met
- Supervising all Bar and Butler duties to ensure quality standards are met
- Overseeing stock, managing ordering, deliveries, and invoicing
- Meeting health and safety protocols
- Ensuring we remain within budget
- Timeous support and communication with other departments
- Working with the Lodge Manager to ensure an overall 5
- experience for our guests
- Contributing towards Thornybush being recognised as an award winning – world leading lodge
- Upholding the Thornybush brand and overall standards
Requirements
Technical Skills
Position Details
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Service Manager • Hoedspruit, South Africa
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