Head / Senior Butler

Duties :

Manage overall guest service experience, ensuring that high standards are maintained

Provide full-service functionality to guests; ensuring you are present for all mealtimes

Be accountable for all service-related stock consumption and stock takes, including service-related items such as cutlery & crockery

Interact with guests and ensure you collect all personal preferences and relevant information, using this to tailor make their experience.

Provide feedback to relevant management on any issues noticed by yourself or the guests

Well spoken & presented

Good guest interaction

Requirements : Grade 12

A formal butler qualification will be an advantage

At least 2 years previous Butler experience in a 4 / 5

• environment

Knowledge of the highest level of F&B customer service in a luxury environment.

Sound wine, cocktail, food knowledge preferred

Sound knowledge when it comes to dietary requirements / preferences

Must be able to work in a fast paced environment and have a passion for working with people.