IT Project Engineer (Remote)

Job Description :

The Project Engineer (Remote) is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions.

Job Responsibilities :

Expected Results :

Champion the successful implementation of key projects, meeting client requirements and timelines.

Drive the optimization of IT system performance and reliability by proactively addressing challenges.

Enhance team collaboration and communication, contributing to the success of every project.

Prior Experience :

Proven project execution expertise with a track record of successful implementations.

Strong technical proficiency in infrastructure components and systems.

Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless.

Excellent problem-solving skills and a proactive approach to system optimization.

Outstanding communication and collaboration abilities for effective stakeholder engagement.

Client-focused mindset with a commitment to ensuring client satisfaction.

Flexibility, adaptability, and a customer-centric approach to project execution.

Job Qualifications :

Experience working with remote teams is required.

Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.

Ability to work in a fast-paced, and at times high-pressure consulting environment.

Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position.

Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position.

Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech / ConnectWise Automate is a plus but not required for this position.

Required Areas of Expertise :

Candidates must have demonstrable experience in at least two of the following areas :

Windows Server Environment Setup

Active Directory and Active Directory Services

DNS and DHCP

Hypervisor Setup and Configuration with Hyper-V

Cloud Platform Deployments

Standard O365 Apps such as SharePoint, OneDrive, and Microsoft Teams

Cloud Identify Management such as Azure AD and EntraID

MDM platforms including Intune and MaaS360

Email Migration and Support

Experience migration from on-premises Exchange to O365

Migration tools and scripts such as those from BitTitan

Data Storage Device Setup and Deployment

NAS solutions from QNAP and Synology and Dell

Preferred Areas of Expertise :

Ideal candidates also have demonstrable experience in at least two of the following areas :

Hypervisor Setup and Configuration

VMWare ESXi

Nutanix Acropolis

Cloud Platform Deployments

QuickBooks Online

Apple MDM

Citrix ShareFile

Equipment Setup and Deployment

Network Switches from Cisco and Dell Enterprise

Firewalls from SonicWall and Fortinet

Wireless Access Points (WAPs) from Cisco Meraki and Ubiquiti

Job Requirements :

A home office set up that meets the following :

Computer : A working computer with a minimum of 8GB RAM and one of the following :

Windows 11 with an Intel i5 or i7 (8th generation or newer), or

AMD Ryzen 5 or 7 (2000 series or newer), or

macOS 12 or newer.

Internet : Stable internet connection with at least 5 Mbps download and upload speeds.

Audio Equipment : A quality headset with a noise-cancellation feature for meetings.

Mobile Device : A smartphone capable of installing the Microsoft Authenticator app.

Webcam : An HD webcam for video calls.

2nd Monitor

UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

A very strong cultural fit the ITS way (Our core values will be discussed during the interview)

Excellent command of the English language both spoken and written

Able to work full time 40 hrs. a week : 8 : 00 AM to 5 : 00 PM PST (Monday to Friday)

Able to pass our online behavior and cognitive assessments.

Preferably, at least two of the following certifications : CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.

Able to provide NBI Clearance (for PH applicants).

Compensation :

Pay rate starts at $16.00 / hr and may vary by experience and location.

Benefits :

Comprehensive Health Plans / HMO (Employee & Dependent / s)

Life Insurance

Flexible Benefit Reimbursement (Dental / Vision / Mental Health / Wellness / Government Contributions)

Paid Time Off (starts at 15 days per year)

Maternity / Paternity Leave

Paid US Holiday

Night Shift Bonus

Salary Advancement / Loan

Health & Wellness Program

Company-paid training and certification

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