Return Merchandise Authorization Clerk

We are seeking a detail-oriented and proactive RMA Clerk to manage the registration, assessment, and repair of items returned by customers, while coordinating direct sales order execution and communications with customers and suppliers. The ideal candidate will have at least 5 years of experience in a production environment, be proficient in Microsoft Office, and possess strong written and verbal communication skills. You should be able to work effectively under pressure, handle multiple tasks, and maintain a professional and calm demeanor, supported by a Matric Certificate and a Business Administration Diploma or equivalent.

What you'll do :

• Function related experience : at least 5 years in a similar production environment
• The ability to fit into the high-pressure yet humble culture of our environment
• Registering items returned by customers for repair on the RMA registration system
• Managing the process of assessment and repair of returned items
• Providing quotations to customers for repairs and / or replacements as relevant
• Administration of the execution process for direct sales orders (i.e. sales orders that do not require manufacturing)
• Communications to customers and suppliers in support of the execution of direct sales orders
• Following up with suppliers on delivery
• Arranging for product delivery from suppliers and to customers
• Delivery forecasting to the production manager on completion dates of sales orders

Your Expertise :

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Other information applicable to the opportunity :

Why work for us?

Connected Industrial Eco-systems :

The organisation provides Industrial OT solutions to drive sustainability of our communities. With a community of specialist OT system integrators who span across all industry segments in Sub Saharan Africa and OEM partnerships we are able to Design and Build as well as Optimize Industrial connectivity. Connecting people with trusted information and insights to drive responsible use of the world’s resources.

One of the leading Tech companies in the country :

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.