CRM Consultant (Medical)

Together with our client, a leading claims administrator in Pretoria East, we are recruiting for a CRM Consultant to join their client servicing team. The ideal candidate needs to have minimum 2 years CRM experience and must have matric / grade 12.

Duties and Responsibilities :

Primary Responsibilities :

• Client service, training, on-site client assistance and account collection.
• Preplanning of on-site client visits based on analysis of book and their challenges;
• Visits to employers from clients who require assistance based on pre-analysis of the book;
• Provide further assistance to clients to resolve accounts and / or claims with outstanding information telephonically;
• Completion of “visited” client books within 30 days;
• Continuous improvement of relationship with clients;
• Regular visits to all new and existing clients as directed by line management;
• Provide on-site registration, training and related assistance to clients as directed by management;
• Liaison with the Client Relations Line Management on all client related matters;
• Collect accounts from clients if and when required;
• Weekly written feedback to Client Relations Manager on clients visited; clients trained, accounts collected; enquiries dealt with; enquiries requiring assistance etc.

Other Responsibilities :

Overall :

AD HOC

Qualifications and Experience :

Skills and Competencies :

Remuneration

Only candidates who meet all the requirements stipulated in this advert will be considered. If you don’t receive feedback from us within 2 weeks of your application, please consider your application unsuccessful.