Senior Network Engineer (Level 3)

This is a 2IC role, reporting to the Service Desk Manager ( in Manage Services Department).

• Please note : This is an office / based ( not hybrid) position for an international company with set working hours

10 : 30 - 19 : 30 ( Monday - Friday)

Qualifications and Certifications :

Microsoft : MCSA | MCITP

Cisco : CCNA | CCDA | CCVP | CCIE

VMWare : VCP

Project+ | Network+

Firewall Technologies : Fortinet NSE4 – NSE8

Minimum Requirements :

5–8 years network engineering experience within IT Services and Managed Services environments

Proficient in Microsoft Server | Exchange | SQL | IIS | Cisco Internetworking | VPN | firewalls | backups | network infrastructure | Cloud services

Hands-on experience with VOIP / SIP telephony systems, virtualization, and enterprise backup solutions

Strong troubleshooting, analytical, and client-facing skills

Key Performance Areas :

Installation, configuration, and troubleshooting of server operating systems, applications, network infrastructure, and endpoints

Monitoring, maintaining, and optimizing network, server, and cloud services for enterprise clients

Engaging with stakeholders and clients to assess project requirements and provide technical guidance

Liaising with team members, management, and clients to ensure timely project delivery and issue resolution

Identifying risks and implementing contingency plans proactively

Analyzing existing operations and recommending process or technical improvements

Scheduling and conducting training sessions for team members or client staff

Updating work schedules, documenting configurations, and performing troubleshooting as required

Mentoring and assisting junior team members in technical and operational tasks

Writing progress reports and delivering presentations to internal and client stakeholders