Business Continuity Lead- EMEA

Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer‑centric, and if this sounds like you, we know you will thrive in our team.

Opportunity

Be the regional Business Continuity Lead for Payins, owning operational resilience strategy, incident response leadership, and continuity planning across EMEA, aligned to global standards and local execution needs. Elevate continuity outcomes for merchants by coordinating people, processes, and platforms, and by partnering with processors, acquirers, card schemes, APM providers, and issuers. Translate the global BCMS into regional plans (policy, BIA, RTO / RPO, testing) to minimize disruption, reduce recovery time, and improve processor SLA adherence. Drive measurable impact on uptime, incident resolution time, root‑cause closure quality, and stakeholder communications across time zones.

What will I be doing?

• Lead end‑to‑end incident response across EMEA : triage, escalation, containment, communications, recovery, and post‑incident reviews with clear ownership and SLAs.
• Own regional continuity governance : maintain BIA, set and track RTO / RPO, run test exercises, publish learnings, and ensure ISO 22301‑aligned improvements to the BCMS.
• Coordinate with partners (processors, acquirers, card networks, APMs, issuers) to remove operational blockers, ensure redundancy and failover readiness, and reduce impact during partner incidents.
• Assure merchant continuity : readiness checks for go‑lives, hypercare, risk controls for new payment flows, and clear escalation pathways for CS / AMs.
• Direct root‑cause analysis (RCA) and documentation (Jira), track corrective actions, and institutionalize learnings across markets.
• Drive metrics and reporting : incident volume, average time to resolve, processor SLA adherence, % traffic affected, communications timeliness, test coverage, and RCA completion.
• Lead and develop the EMEA Business Continuity team (Managers / Specialists / Associates) : hiring, coaching, prioritisation, and performance management.
• Partner cross‑functionally with Ops Engineering (uptime / latency / alerts), Ops Support / IRM (systemic incidents, refunds, end‑user), Global Partners & Enablement, and Global Initiatives to align fixes, automation, and standards.
• Engage with Risk, Compliance, Product, and Technology to embed continuity requirements into platform roadmaps and ensure regulatory readiness.

What skills do I need?

Benefits

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you :

For people based in Montevideo (Uruguay) applying to non‑IT roles, 55% monthly attendance to the office is required.

What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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