IT Desktop Support Engineer (Tier 1)

Job Description

About our client :

Our client was established in the 90's and while headquartered in Cape Town, they do have a large office in Jhb and great global presence with over 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity, training, mentoring and have both the size and budget to ensure great career progression.

What you will be doing :

• Administer / support MS Active Directory and / or Entra ID, including creating, amending, and deleting user accounts.
• Supporting end-user devices (laptops, desktops, printers, mobile devices), operating systems, and Office 365 apps.
• Troubleshoot networking and security issues.
• Monitor, investigate, and remediate security threats.
• Support anti-virus and security solutions.
• Configure, administer, and troubleshoot Office 365 services (Exchange, Teams, SharePoint Online, OneDrive, and Intune)
• Resolve service requests in adherence to SLAs.
• Provide escalated support to IT Administrators.
• Support voice applications, video conferencing, and biometric access control equipment.
• Attend meetings and maintain accurate documentation.

What our client is looking for :

MCP / A+ / N+ / M365 Certified Administrator or equivalent

Experience in desktop support / Tier 1 IT Support Engineer

Experience with Office 365 and Azure installation and support, and installing and troubleshooting laptops, desktops, printers, and mobile devices.

Salary Band :

Up to R25 000 before tax deductions - Dependant on experience, qualifications, etc.

Job ID :

J107043

For a more comprehensive list of opportunities that we have on offer, do visit our website - https : / / www.parvana.co.uk / careers

Requirements

IT Support Engineer, Tier 1, MS Active Directory, Entra ID, Office 365, Azure, Networking, Security, End-user devices, Desktop support, MCP, A+, N+, M365 Certified Administrator

Requirements

IT Support Engineer, Tier 1, MS Active Directory, Entra ID, Office 365, Azure, Networking, Security, End-user devices, Desktop support, MCP, A+, N+, M365 Certified Administrator