Marketing Manager

Creating purposeful careers as we build the future of contact centre solutions

Marketing Manager Location : Cape Town or Johannesburg

CallForce is a purpose-driven BPO provider headquartered in South Africa, delivering world-class contact centre solutions to global clients. With a strong footprint in Johannesburg, Cape Town, and Durban, we’re expanding rapidly into the USA, UK, and South African markets, and we’re looking for a dynamic Marketing Manager to help shape the next chapter of our journey.

This is more than a job, it’s a career-defining opportunity to lead strategy, build brand authority, and drive growth that creates thousands of new jobs in South Africa. You’ll be part of a hands-on, flexible, and agile team that thrives on collaboration, innovation, and purpose.

As Marketing Manager, you’ll take ownership of our strategic marketing execution and play a pivotal role in driving business growth, brand transformation, and internal culture development.

Key Responsibilities

• Define and communicate what makes CallForce unique, moving us beyond generic outsourcing to a trusted, premium partner.
• Build a Consistent Pipeline : Implement a structured go-to-market approach that drives predictable lead generation and deal closure.
• Drive Strategic Execution : Translate brand positioning into operational tools, proof points, and measurable impact.
• Manage and evolve our brand identity across all platforms.
• Ensure consistent messaging and storytelling that reflects our values and differentiators.
• Lead SEO, SEM, email marketing, and social media initiatives across our key markets.
• Integrate productised solutions and third-party technologies into the marketing strategy to enhance our offering.
• Establish clear roles and accountability between sales and marketing teams.
• Identify capability gaps and provide recommendations to strengthen resources across sales, marketing, and operations.
• Plan and support industry events, webinars, and client engagement activities.
• Build and nurture relationships with external partners and vendors to amplify brand reach.
• Lead internal communication strategies that reinforce our high-performance culture.
• Collaborate with HR to attract like-minded talent and grow the CallForce community.
• Champion initiatives that celebrate team success, foster engagement, and align employees with our mission.
• Track marketing KPIs and campaign ROI.
• Deliver regular performance insights to leadership to inform strategic decisions.

Requirements

What We Offer

Ready to lead CallForce into an exciting new digital marketing future? Join us in building something extraordinary, where your leadership helps grow a significant BPO business, creating thousands of new jobs while uplifting communities, and creating employment opportunities that truly change lives.

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