Reservations Consultant- 5 • Hotel

Reservations Consultant

We are seeking a dynamic and detail-oriented Reservations Consultant to join our team. This role is perfect for someone who thrives in a fast-paced hospitality environment, has a passion for customer service, and is driven to deliver seamless guest experiences from the very first point of contact.

Key Responsibilities :

• Handle reservation inquiries via phone, email, and online platforms with efficiency and professionalism
• Provide accurate information on availability, pricing, and services
• Process bookings, modifications, and cancellations while ensuring all details are correctly captured in the system
• Work closely with internal departments to ensure smooth communication and guest satisfaction
• Maximise revenue opportunities through upselling and cross-selling of services
• Maintain a high standard of customer care, ensuring guests feel valued and supported throughout their journey

Requirements :

What We Offer :

If you are enthusiastic, service-driven, and eager to grow within the hospitality industry, we would love to hear from you.