Reservations Consultant / Agent

Experience & Skills

Minimum of 5 years’ experience in a reservations department or tourism / travel call centre, preferably handling multiple properties.

Strong proficiency in English, both verbal and written.

Excellent interpersonal, communication, and time management skills.

Proficient in Microsoft Office (Excel : intermediate to advanced).

Familiarity with hospitality systems such as eRES / Nebula, Opera Cloud, Apex, and CRM platforms.

Qualifications & Attributes

Matric (minimum); a relevant tertiary qualification in tourism / hospitality is advantageous.

Valid South African ID.

Professional, presentable, and customer service–oriented.

Dynamic, self-starter with strong problem-solving skills.

Ability to work effectively as part of a team.

Detail-oriented with a high level of accuracy.

Other

Willingness to work in a fast-paced environment with international clientele.

Flexible to undertake reasonable requests in support of operational goals.