Reservations Consultant / Agent

Job Description

Reservations Consultant / Agent – Luxury Property Group | Bryanston

Salary : R20,000 Negotiable DOE | Live-Out Position

Kendrick Recruitment is seeking an experienced Reservations Consultant / Agent to join a prestigious luxury property group based in Bryanston. This role requires a detail-oriented, professional individual with strong communication and organisational skills, as well as extensive experience in multi-property reservations.

Key Responsibilities

Respond promptly and professionally to reservation enquiries via telephone, WhatsApp, email, online platforms, and central reservation systems.

Process bookings for accommodation, transfers, conferencing, functions, and activities across multiple properties.

Manage cancellations, modifications, and refunds in line with company policies and guest expectations.

Maintain accurate and up-to-date reservation records, including arrival lists and alphabetical listings.

Prepare confirmation letters and assist with preregistration activities as required.

Monitor room availability and track future occupancy to support revenue and forecasting.

Apply correct room rates and package benefits based on selling tactics and availability.

Communicate reservation details clearly to front office and operational teams.

Ensure compliance with credit policies and deposit requirements.

Promote goodwill by being courteous, friendly, and helpful to guests, colleagues, and partners.

Maintain a clean and organised work area, ensuring all correspondence and files are current.

Undertake any reasonable requests made by management in support of broader operational goals.

Minimum Experience & Requirements

Minimum of 5 years’ experience in a tourism / travel call centre or reservations department for multiple properties.

Excellent command of English, both written and spoken.

Strong interpersonal, organisational, and time management skills.

Valid RSA ID.

Dynamic, self-motivated, problem solver, and team player.

Presentable and professional appearance.

Matric (minimum); a relevant tertiary qualification is advantageous.

Proficient in Microsoft Office, with intermediate to advanced skills in Excel.

Familiarity with hospitality systems such as eRES / Nebula, Opera Cloud, and Apex.