Gaming Floor Manager Slots (Cape Town)

Sun InternationalCape Town, ZA

23 days ago

Job description

Job title : Gaming Floor Manager Slots (Cape Town)

Job Location : Western Cape, Cape Town

Deadline : November 06, 2025

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Job Purpose

Responsible for the effective day-to-day shift management of slots gaming operations with specific regard to maintaining products and standards of operation, maximizing customer satisfaction and managing spend.

Key Performance Areas

Shift management

Put in place duty allocations to ensure maximum coverage

Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.

Managing discretionary / complimentary spend

Reporting slots gaming system anomalies to relevant departments for correcting as per SOP

Reconciling and resolving pay-out exceptions

Manage staff appearance and floor appearance / functioning of equipment and systems for the outlet

Report and resolve any issues experienced

Completes shift reports

Slots product

Conduct slots analyses in relation to occupancy levels

Lease product management

Monitor & provide input to strategy ito optimal product mix

Implements business action plans

Liaises with Technical to ensure the maintenance schedule plan is adhered to

Monitors and reports on product performance and complete exception reports / journals as per SOP

Financial control

Manages complementary spend

Authorises spend in line with budget

Customer Relationship Management

Ensures that guests are treated with courtesy and respect at all times

Builds relationships with regular and VIP punters on the slots floor

Staff training on slots promotions (including promotion information, functions, facilities, etc)

Shift hand over ensures that staff can provide customer with relevant insight

Stakeholder Relationship Management

Liaise with F&B on food and beverage offerings and services on the gaming slots floor

Liaise and update hotels and management on VIP arrivals and spend

Inform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements

Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA

Collaborates with marketing in the initiation, execution and post mortem feedback of gaming slots promotions

Requirements

Education

Grade 12 or equivalent national qualification in gaming operations at level 4

3-year Degree in Business Management is preferred

Gaming Management Development programme is preferred

Experience

At least 2 years experience in a supervisory role within the gaming industry environment

Meet the requirements for a gaming licence and FICA

Work conditions and special requirements

Ability to work shifts that meet operational requirements

Physically able to move operating equipment

Visual acuity and ability to identify colours

Skills and competencies

Core behavioural competencies

Planning

Decision-making

Training; coaching; keeping abreast of new developments in field

Analysing / Diagnosing performance of the outlet / product performance

Investigating skills

Reviewing - Assessing feasibility; assessing compliance; efficiencies

Problem-Solving

Technical proficiency competencies

Slots Product knowledge

Gaming Regulations

Gaming Revenue Analysis & forecasting

Slots Product Analysis

Slots Supervision

Proficient MS Office skills

EGS is an advantage

Hospitality / Hotel / Restaurant jobs

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Gaming Floor Manager • Cape Town, ZA

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