Sales Team Manager -TravelHub

Overview

Our Offline Sales environment has an opportunity for a Sales Manager for the Travelhub Team.

This role is based in Cape Town.

About the Role

The TravelHub Team Manager is responsible for leading and guiding the Sales Team (ZA & NG markets) to ensure excellent customer service, drive SLA adherence, and optimise operational sales processes. The role focuses on achieving sales targets, improving team efficiency, and providing training and guidance as a subject matter expert.

Responsibilities

• Team Leadership & Sales Performance
• Set and monitor sales targets (daily, weekly, monthly).
• Achieve 95% on-time ticketing
• Improve sales conversion rates and reduce errors.
• Monitor and reduce sick leave in the team.
• Operational Efficiency & Process Improvement
• Optimise sales quotation processes.
• Ensure effective communication and cooperation across teams.
• Track and improve productivity metrics.
• Quality Control & Compliance
• Maintain high communication standards (verbal & written).
• Ensure adherence to airline fare rules and ticketing accuracy.
• Provide accurate quotations for amendments / cancellations
• Strengthen supplier relationships.
• Coaching & Performance Management
• Identify training needs and implement performance improvement plans
• Support team development through coaching and mentorship.
• Regularly review and refine work processes for efficiency.

Required Skills & Competencies

Functional Competencies :

Behavioural Competencies :

Experience & Qualifications

About the Team

The TravelHub Sales Team plays a critical role in driving revenue, ensuring smooth operational workflows, and maintaining customer satisfaction within the travel industry. Their collaboration and expertise contribute to the overall success of the company's sales and service operations.

#J-18808-Ljbffr