Bookings Consultant

Overview

Job Title : Booking Consultant

Location : Bellville, Cape Town

About ICG Medical :

ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care / healthcare workers.

Our company vision is to improve patient care. The DNA makeup of our business stems from our core values : Open, Family, and Passion.

One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering.

The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. Each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.

Job Summary :

The Bookings Consultant develops and grows both relationships and revenue within the region, ensuring that we continue to further our mission of improving patient care. They have a full understanding of the role and the business, grow the region in line with company targets with a high level of customer service.

The Bookings Consultant plays a key role in identifying and capitalizing on new business opportunities. This involves conducting market research, engaging with potential clients, and developing tailored solutions that meet their specific needs. They also collaborate with internal teams to ensure seamless service delivery and addresses any issues or concerns promptly to maintain high levels of client satisfaction.

Responsibilities

Sales & Client Service Delivery

Client-Facing Sales and Relationship Management

• Develop and maintain strong relationships with clients.
• Understand client needs and provide tailored solutions to meet their requirements.
• Call all clients to understand the demand and staffing they need, and proactively address any emerging needs or issues.

Day-to-Day Sales Operations

Accountability for Hours Booked

KPI Support Delivery

Operations Management

Adoption and Utilization of Processes and Systems

Building Relationships with Stakeholders

Collaborative Coordination

Client Satisfaction and Improvement

Team Support and Collaboration

Continuous Learning and Development

Qualifications

Excellent verbal communication and written skills

Ability to develop and implement effective sales strategies.

Candidates with a minimum of 1 year of experience

Strong sales and client relationship management skills.

The candidate must be comfortable working in rotational shifts.

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