Senior Reservation Consultants

Job Description

Senior Reservations Consultant

Location : Franschhoek / Durbanville

Property Type : Luxury Property Group

Salary : R25,000

Kendrick Recruitment is now seeking a highly skilled Senior Reservations Consultant to join a prestigious luxury property group in the Western Cape. The successful candidate will have strong reservations experience, excellent administrative skills, and a passion for delivering exceptional service to both clients and agents.

Key Responsibilities :

Administration

Ensure all incoming emails and reservation messages are dealt with promptly and accurately

Respond to all emails on the same business day

Answer telephone calls courteously and professionally, as promptly as possible

Accurately capture all reservation details in the PMS

Maintain full knowledge of all rates, including rack and contracted STO rates

File and retrieve reservation records accurately

Work confidently with internal PMS and external reservation systems (e.g. Booking.com and other third-party platforms)

Verify daily bookings prior to guest arrival for accuracy and confirmation

Follow up on provisional reservations before expiry dates

Ensure reservations are tracked correctly for statistical purposes (codes)

Maintain accurate guest history records

Hold in-depth knowledge of all rooms, suites, activities, and facilities, as well as competitor offerings

Fully understand and advise on all special offers

Provide accurate guidance on property logistics, including arrival and departure options, ensuring guests and agents are well informed

Financial Aspects

Ensure all reservations are quoted and confirmed on correct rates, with all compulsory charges applied

Monitor deposits to ensure they are secured within 14 days of booking

Ensure full payments are collected according to terms and conditions

Flag any delayed or outstanding payments to the Reservations Manager

Miscellaneous

Maintain a professional and positive attitude in all dealings with clients

Liaise with the operations team regarding ongoing guest requirements

Pass on sales leads to the Sales Department for potential business development

Communicate special requests or potential problems to the Reception Manager

Assist with special projects or related tasks as required by the Reservations Manager or Sales and Marketing teams

Requirements :

Proven experience as a Reservations Consultant within a luxury hospitality environment

Strong knowledge of reservations systems (PMS and third-party platforms)

Excellent administrative and organisational skills with strong attention to detail

Financial acumen in handling rates, invoicing, and payments

In-depth knowledge of luxury hospitality operations and guest expectations

Professional communication skills, both written and verbal

Requirements

Reservations Experience Hospitality Sales Hospitality Marketing