Reservations Manager

Reservations Manager 5-Star Luxury Hotel

We are looking for a service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is a unique opportunity for an experienced and motivated individual with a passion for hospitality and a proven track record in managing reservations at high-end properties.

Key Responsibilities :

Oversee the entire reservations process, ensuring a seamless guest experience from initial inquiry to final confirmation

Lead and develop the reservations team, providing training, guidance, and support

Maximize room revenue through strategic inventory management in collaboration with the Lodge Sales Manager and external partners

Ensure accuracy and efficiency in data management, reporting, and system maintenance using Protel Air

Deliver a consistently high standard of guest service with personalized communication and attention to detail

Manage VIP bookings, special requests, and resolve issues professionally and promptly

Handle all incoming emails, calls, and messages with efficiency and warmth

Work closely with all Heads of Departments to ensure operational excellence

Participate in meetings and submit reports and feedback as required

Requirements :

Grade 12 with a relevant tertiary qualification

Minimum 3 years experience as a Reservations Manager

Experience in a luxury or 5-star environment preferred

Strong leadership, communication, and team management skills

Knowledge of revenue management principles and practices

Proficiency in hotel booking systems, preferably Protel Air

Excellent organizational skills and attention to detail

Guest-centric mindset with exceptional interpersonal skills

Ability to perform under pressure in a fast-paced, high-end environment

Competent in MS Office and Excel

Willingness to work on public holidays and weekends when required

Join our team and be part of delivering world-class luxury hospitality experiences.

To apply, please send your CV and a recent photograph. Only shortlisted candidates will be contacted.480